360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 29, 2016 By Alexandra Siegel

4 Tips for Navigating Your Business in the Culture of Immediacy

In today’s market, the concept of waiting is dead. We get frustrated when our online orders take longer than a few days, let alone weeks; we abandon TV shows that take longer than a few minutes to buffer; and we curse web pages that don’t instantly load. The proliferation and adoption of mobile and... Read More

Cloud, Customer Service

Dec 29, 2016 By Lauren Kemp

3 Important Lessons of Social Customer Service on Twitter From 2016

Another day, another fire to put out. Working in customer service isn't easy, and working in social customer service is its own unique challenge. Not only are you dealing with angry customers, you're dealing with them in a very public forum. With service becoming a key differentiator for companies... Read More

Marketing, Social Media

Dec 29, 2016 By Heike Young

Podcast Fans, Listen Up: The 10 Most Popular Marketing Cloudcasts of 2016

Back in 2015, Salesforce launched our first marketing podcast: the Marketing Cloudcast. Since then, Joel Book and I have been interviewing marketing thought leaders, practitioners, and authors about key trends, technologies, and topics in marketing today. In 2016, we released 45 new episodes and... Read More

Content Marketing, Leadership, Marketing, Marketing Cloud, Social Media

Dec 29, 2016 By Kim Honjo

6 Really Basic Sales Missteps That Annoy Customers

We’ve all had interactions with salespeople that left us more irritated than eager to buy. Maybe they tried the hard sell too early on, or didn’t really listen to what your needs were. As good as their intentions might have been or how right the product or service was for you, you left the... Read More

Sales, CRM

Dec 29, 2016 By Ty Kiisel

Managing and Growing a Seasonal Business

As a young boy, I remember visiting my grandfather’s farm and spending time with him on the tractor from early in the morning until it was too dark to work. He would often say to me, “You gotta make hay while the sun shines.” I must admit it took years for me to really comprehend what he was... Read More

Leadership, Small Business

Dec 29, 2016 By Ann Smarty

How to Start a Successful Ambassador Program for Your Business

You have established a solid brand, and your sales have been good. But it is time that they started getting better, and traditional advertising and online marketing only get you so far. You need something a little extra to really boost your brand awareness, and start establishing a solid foundation... Read More

Marketing

Dec 28, 2016 By Emily Stanford

10 Top Salesforce Blog Posts from 2016

2016 has come and gone, leaving some of us a bit worse for the wear. It was another big year here at Salesforce, with big product announcements, acquisitions, and a Dreamforce for the record books — along the way, we’ve kept you informed on the Salesforce Blog. We’re reflecting back on ten of the... Read More

Cloud

Dec 28, 2016 By Heike Young

Social Media Is Growing Up. What Does That Mean for Your Marketing?

In the context of the omnichannel mix, social media is at the epicenter of innovation. Not only does it have incredible capabilities for listening and publishing, but it’s also the nucleus for modern direct-response advertising for demand gen. Now with emerging products like Facebook Messenger,... Read More

Marketing, Social Media

Dec 28, 2016 By Max Rudman

5 Reasons to Click (Not Code) Your CPQ

Your company is unique. You face your own specific set of business challenges as a result of your particular industry, region, and size. That’s why you chose Salesforce! Salesforce is the ideal platform for customization. It lets you create custom fields and objects so you can tailor its solutions... Read More

Sales, Quote-to-Cash

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Tips for Navigating Your Business in the Culture of Immediacy

3 Important Lessons of Social Customer Service on Twitter From 2016

Podcast Fans, Listen Up: The 10 Most Popular Marketing Cloudcasts of 2016

6 Really Basic Sales Missteps That Annoy Customers

Managing and Growing a Seasonal Business

How to Start a Successful Ambassador Program for Your Business

10 Top Salesforce Blog Posts from 2016

Social Media Is Growing Up. What Does That Mean for Your Marketing?

5 Reasons to Click (Not Code) Your CPQ

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First