360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 23, 2020 By Dr. Jose Quesada

How Do You Engage Patients and Members in the Wake of COVID-19?

People want personalized, connected care. Here’s a peek at the four steps you’ll learn in our new guide, Enhance Patient and Member Engagement.... Read More

Customer Engagement, CEO, Health Cloud, Healthcare & Life Sciences, Leading Through Change, Digital Transformation, Providers

Aug 28, 2020 By Jason Martial

Using Technology To Create Hospital at Home, Lifesprk Cares for Seniors During Lockdown

Lifesprk, in partnership with North Memorial Health, was able to fast-track a hospital-at-home practice in just two and a half weeks while continuing to keep seniors safe, offering people choice about where to receive hospital-level care. Here’s how Lifesprk did it... Read More

Business as a Platform for Change, CEO, Healthcare & Life Sciences, Providers, Leading Through Change

Aug 12, 2020 By Laura Woods

When COVID-19 Shrinks Your Production Cycle From 6 Months To 2 Weeks

Paladina Health, a Colorado-based health care company, can spend six months to a year setting up a new client. The recent COVID-19 pandemic shrunk the company’s sales cycle and onboarding timeline. To address this reality, they had to throw out their typical playbook. Here's their story... Read More

Digital Transformation, CEO, IT, CIO, Marketing Cloud, Healthcare & Life Sciences, Leading Through Change, Providers, Customer Story

Jul 31, 2020 By Sampath Narayanan

With Return-To-Work Solution, Paladina Health Helps Employers Get Back To Business

Paladina Health used its existing healthcare CRM to develop a ground-up return-to-work solution in less than three weeks. Their chief information officer shares how... Read More

Reopen Safely, CEO, Providers, Healthcare & Life Sciences

Jul 17, 2020 By Erik Wagner

Make Up for Lost Time: Help Patients Get the Elective Procedures They Need

Digital innovations can help providers reconnect with patients to offer their full complement of health services again. Here’s how providers can accelerate elective procedures. ... Read More

Customer Engagement, CEO, Healthcare & Life Sciences, Providers, Leading Through Change

Jun 14, 2020 By Katie Logan

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

This article was written by Piedmont Healthcare, a Salesforce customer. As community anxiety about the COVID-19 pandemic grew, we — like many healthcare providers across the U.S. — saw the number of inquiries to our call center skyrocket. Many calls were from people with questions about how the... Read More

CEO, Digital Transformation, Leading Through Change, Health Cloud, Healthcare & Life Sciences, Providers

May 13, 2020 By Sindhu Pandit, M.D.

How Healthcare Embraces Digital Transformation in Face of Pandemic

Virtual care, data analytics, digital engagement — these terms are by no means new to healthcare. In fact, at the onset of 2020, they were likely initiatives of most healthcare organizations’ digital strategies, albeit in some cases as “nice to have.” But the outbreak of the coronavirus pandemic... Read More

Digital Transformation, CEO, Service Cloud, Healthcare & Life Sciences, Leading Through Change, Health Insurance Carriers, Health Plans, Providers

May 12, 2020 By Dana Wolfe

Healthcare Leaders Fight COVID-19 With Technology

As the COVID-19 pandemic escalated, many healthcare organizations quickly adopted digital solutions to address increased demands of their staff and clinical teams. Traditional forms of employee communication and patient engagement couldn’t scale and would no longer suffice. Technology solutions... Read More

Digital Transformation, CEO, Healthcare & Life Sciences, Leading Through Change, Thought Leadership, Health Insurance Carriers, Health Plans, Providers

May 08, 2020 By Ashwini Zenooz

How a Toronto Hospital Launched a COVID-19 Assessment Solution in Record Time

Women’s College Hospital (WCH), a fully affiliated teaching hospital of the University of Toronto, is normally outpatient only. They don’t have inpatient beds and they don’t have an emergency room. But with a global pandemic occurring, nothing is normal. Recently, the hospital transformed its... Read More

Digital Transformation, IT, Health Cloud, Healthcare & Life Sciences, Leading Through Change, Providers

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Do You Engage Patients and Members in the Wake of COVID-19?

Using Technology To Create Hospital at Home, Lifesprk Cares for Seniors During Lockdown

When COVID-19 Shrinks Your Production Cycle From 6 Months To 2 Weeks

With Return-To-Work Solution, Paladina Health Helps Employers Get Back To Business

Make Up for Lost Time: Help Patients Get the Elective Procedures They Need

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

How Healthcare Embraces Digital Transformation in Face of Pandemic

Healthcare Leaders Fight COVID-19 With Technology

How a Toronto Hospital Launched a COVID-19 Assessment Solution in Record Time

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First