360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 29, 2017 By Seamus Egan

Get More Value out of the Sales Process with Partner Solutions

After 5+ years of experience with Configure, Price, Quote (CPQ) software, I’ve learned that sales automation tools are only as good as the partner ecosystem they build around themselves. My CPQ background began in customer success, where it became obvious how important partners are when it comes to... Read More

Sales, Partners, Quote-to-Cash

May 03, 2017 By Tyler Prince

CallidusCloud Up-Levels Partnership With Salesforce via New Marketing Activities and Product Collaborations

If you are in sales, chances are you have spent hours over the years trying to figure out commission structures. Sales leaders thrive for efficiency, and thousands of them have implemented CallidusCloud within their organizations to dramatically simplify the incentive compensation process. To... Read More

Partners, Marketing, News

Apr 25, 2017 By Laura Norman

Salesforce Teams Up with WeWork to Help Small Businesses Grow Faster

Is there anyone busier than the people who work at small businesses? These are the people that juggle multiple jobs simultaneously and wear dozens of hats. Asked to do superhuman feats every day, they’re always on the lookout for ways to work smarter and grow their businesses faster—and that’s... Read More

News, Small Business, Partners

Mar 27, 2017 By Gene Eun

These 5 Essential Steps will Drastically Improve Your Quote to Cash Process

While most companies agree that their contracts are critical documents for their business, the creation, approval and management of contracts typically remains a manual process. With more companies adopting CPQ tools like Salesforce Quote to Cash, the speed and efficiency of the quoting process is... Read More

Partners, Sales, Quote-to-Cash

Mar 07, 2017 By Salesforce

IBM and Salesforce Announce Landmark Global Strategic Partnership

IBM (NYSE: IBM) and Salesforce (NYSE: CRM) yesterday announced a global strategic partnership to deliver joint solutions designed to leverage artificial intelligence and enable companies to make smarter decisions, faster than ever before. With the partnership, IBM Watson, the leading AI platform... Read More

Partners, Innovation, Artificial Intelligence

Feb 21, 2017 By John Hernandez

Artificial Intelligence Brings Disruptive Innovation to Customer Service

Customer service is typically thought of as being reactive — the customer picks up the phone, or fills out a form on the website, or sends a tweet, and the support agent reacts to that inquiry. But thriving in the customer service landscape of tomorrow relies on being proactive with customer... Read More

Customer Service, Partners, Service Cloud, Artificial Intelligence

Feb 21, 2017 By Kori O'Brien

#HIMSS17 — Salesforce Partners are Extending the Power of Health Cloud to Improve the Entire Care Experience

Salesforce has a huge presence at HIMSS in Orlando this week, presenting to doctors, providers and other caregivers about the exciting ways we’re bringing the power of Salesforce to healthcare. But even bigger than our presence is the ecosystem around us -- the hundreds of health partners... Read More

Health Cloud, Partners, News

Feb 16, 2017 By Tyler Prince

Building the Consulting Partner Program of the Future

Just a few months ago, IDC released data that showed that Salesforce partners today report an average year-over-year revenue growth of 48% and that, by 2020, for every $1 of Salesforce revenue, our partners will generate $4.14 of revenue. Applying this data to our own internal estimates, there is a... Read More

Partners, News

Jan 23, 2017 By John Hernandez

The Ground is Shifting Beneath Contact Centers

As cloud technology continues to disrupt businesses of all sizes and industries worldwide, the contact center communications market remains a bit behind. This is a typical trend that has been historically seen in this space. Of the 14.5 million call centers around the world, over 90 percent are... Read More

Customer Service, Partners, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Get More Value out of the Sales Process with Partner Solutions

CallidusCloud Up-Levels Partnership With Salesforce via New Marketing Activities and Product Collaborations

Salesforce Teams Up with WeWork to Help Small Businesses Grow Faster

These 5 Essential Steps will Drastically Improve Your Quote to Cash Process

IBM and Salesforce Announce Landmark Global Strategic Partnership

Artificial Intelligence Brings Disruptive Innovation to Customer Service

#HIMSS17 — Salesforce Partners are Extending the Power of Health Cloud to Improve the Entire Care Experience

Building the Consulting Partner Program of the Future

The Ground is Shifting Beneath Contact Centers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First