360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 30, 2017 By Brandon Reynolds

How AI Will Become Your Workhorse: Managing the Integration of Humans and Artificial Intelligence in Business

The conversation about artificial intelligence is downright mythological. In mythology and fairy tales, we encounter all kinds of strange mixed-up beasts: griffins that are part lion and part eagle; Pegasus, the horse with wings; and centaurs, noble creatures with the torso of a man and the body of... Read More

IT, Leadership Insights, Artificial Intelligence

Oct 25, 2017 By Nick Johnson

How to Build AI-Led Customer Experiences: An AI Discussion with Peter Norvig

Peter Norvig is a director of research for Google and contributed to a fascinating Dreamforce Panel this year, entitled "How AI Is Transforming the Future Of Business", alongside Suchi Saria of Johns Hopkins and Richard Socher of Salesforce. This is the second part of our interview with... Read More

Leadership Insights, Artificial Intelligence

Oct 23, 2017 By Nick Johnson

How AI Can Deliver the 'Magical Difference’ in Customer Experience: An AI Discussion with Peter Norvig

Peter Norvig is Director of Research for Google, and an expert in both artificial intelligence (AI) and online search. Prior to his work at Google, he worked at NASA, becoming the organization’s senior computer scientist. He is a true AI Trailblazer, having literally written the textbook for AI. He... Read More

Leadership Insights, Connections, Artificial Intelligence

Oct 19, 2017 By Nick Johnson

How AI Helps All Employees Maximize their Potential: An AI Discussion with Vivienne Ming

Vivienne Ming is a theoretical neuroscientist, entrepreneur, and author. Named one of 10 "women to watch in technology" by Inc. Magazine, she is the co-founder and managing partner of educational technology company Socos, which focuses on using machine learning and neuroscience to improve... Read More

Careers, Leadership Insights, Artificial Intelligence

Oct 11, 2017 By Rohit Mahna

How to Ensure AI Doesn’t Become a Technology in Search of a Solution

Rohit Mahna of Salesforce and Bill Hoffman and Steve Daniels of US Bank argue that competitive advantage comes from cultivating the most effective human and machine partnerships in your company. We live in the Age of the Customer. Technological breakthroughs have allowed innovative companies to... Read More

Leadership, Leadership Insights, Artificial Intelligence

Sep 06, 2017 By Salesforce

GM and Unilever CEOs: Focus on the Customer to Navigate Industry Disruption

Many of the world’s most powerful CEOs agree: future global economic and social health rests on the private sector’s ability to capture the opportunities — and meet the challenges — of the Fourth Industrial Revolution. According to Salesforce Chairman and CEO Marc Benioff, “In the coming decades,... Read More

Leadership, Innovation, Leadership Insights

Aug 29, 2017 By Marco Casalaina

4 Questions CEOs Must Answer to Leverage AI for Deeper Customer Relationships

An increasing number of TED Talks, futuristic think pieces, and science fiction books portray artificial intelligence (AI) as the catalyst for people’s conversion from humans to godlike creatures capable of eternal life. They depict AI triggering the “singularity”— “super intelligences” that act,... Read More

Leadership Insights, Artificial Intelligence

Aug 02, 2017 By Nick Johnson

CEO Trailblazers on How Culture Helps Companies Thrive in a Time of Disruption

We live in an era of unprecedented disruption. The amount of data the world stores doubles every 18 months, we have 8.4 billion devices now connected to a vast and ever-growing cloud, and while 33% of U.S. public companies will not survive the next five years, innovative new organizations become... Read More

Leadership, Leadership Insights

Jul 24, 2017 By Nick Johnson

3 Steps to Transform Your Business for the Age of the Customer

Today’s customers have markedly higher expectations of companies than ever before, according to Salesforce Research’s new “State of the Connected Customer” study. In the Age of the Customer, technology has empowered customers to take their business elsewhere and identify alternatives. It has also... Read More

Cloud, Leadership Insights

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How AI Will Become Your Workhorse: Managing the Integration of Humans and Artificial Intelligence in Business

How to Build AI-Led Customer Experiences: An AI Discussion with Peter Norvig

How AI Can Deliver the 'Magical Difference’ in Customer Experience: An AI Discussion with Peter Norvig

How AI Helps All Employees Maximize their Potential: An AI Discussion with Vivienne Ming

How to Ensure AI Doesn’t Become a Technology in Search of a Solution

GM and Unilever CEOs: Focus on the Customer to Navigate Industry Disruption

4 Questions CEOs Must Answer to Leverage AI for Deeper Customer Relationships

CEO Trailblazers on How Culture Helps Companies Thrive in a Time of Disruption

3 Steps to Transform Your Business for the Age of the Customer

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First