The communications industry is at a critical juncture. Changing customer expectations and competitive OTT (over-the-top) services from digital-native providers are just some of the tectonic forces threatening the existence of traditional communications service providers (CSPs).
In order to combat...
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When it's time to go, you know.
At least, I did.
I knew I wanted something different and challenging in my career. Fourteen years at one company is a long time. A lot had changed in the “outside world” and the thought of leaving a mundane — yet “comfortable” — environment was unnerving. I knew...
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Have you ever been asked to take a job outside your realm of experience? That happened to Steve Harris, now Applications Manager at Thompson Pump & Manufacturing.
Steve was asked to lead the charge in deploying Salesforce company-wide. At the time, he had very limited IT experience. But to...
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We are excited to announce that Gartner has named Salesforce a leader in their new Magic Quadrant for Enterprise High-Productivity aPaaS.
Why is hpaPaaS a strategic imperative for both IT and business decision makers?
Customer expectations have changed with technology. Currently, 58% of...
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Service Corporation International (SCI), the largest provider of funeral and cemetery services, is dedicated to making the families they work with comfortable in their time of grieving. Their 24,000 dedicated employees, operating from a network of 2,000+ funeral homes and cemeteries, assist...
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In Part 1, we discussed the survey experience, and the importance of creating an exceptional experience for each and every survey you do with customers. Surveys are yet additional touchpoints that impact customers’ overall relationship and their brand experience. Below, we’ll look at two options...
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It seems like every few days a different holiday takes over our social media feeds with photos of puppies (#nationalpuppyday), siblings (#nationalsiblingday), or banana cream pie (we swear, it’s a thing!) — just to name a few. Well, this week is no exception.
This Friday, April 27th marks...
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“You feel like She-Ra and you’re like look what I built, YES! - Melinda Smith, Bluewolf, Virtual Suggestion Box App
Remember your first time in the kitchen learning how to cook for yourself? If you were attempting anything other than just boiling water, you probably started out with a recipe. Now...
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There is a lot of information out there telling you that you should protect your data. But why is data security important? More data exists online now than at any other point in time, and the quantity is only expected to keep growing. It’s important to protect yourself, and your customers, by using...
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