360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 13, 2014 By Laura Fagan

IT Visionaries: NetApp’s CIO Talks Cloud Technology and Innovation

In March 2012, Cynthia Stoddard took over the reins of the IT organization at NetApp, a network data storage and management solution company. As CIO and SVP, Stoddard is working to lead and evolve NetApp IT in the new digital era. In this latest “IT Visionaries” series interview, she... Read More

Featured, IT

Aug 12, 2014 By Jesse Noyes

How to Win at Content Marketing [INFOGIF]

If you clicked on that headline, it's because you want answers. Most organizations—91%, actually—are producing some kind of content. But doing something doesn't mean you're doing it well. Content marketing is more than just another tactic, and winning requires you to... Read More

Featured, Marketing

Aug 12, 2014 By Sean Gordon

Making the Case for Small Data

Data—and a lot of it—has recently begun flooding into businesses. According to Baseline magazine, 90 percent of the world’s data has been created in the last two years. Sales teams especially have begun to see the benefit in using data to make accurate goal forecasts. But there’s often confusion... Read More

Cloud, Featured

Aug 11, 2014 By Joe Galvin

The Frontline Sales Manager: How to Make a Difference Where It Counts

“Our management team is highly effective in helping our sales team advance sales opportunities.” In MHI Global’s 2013 Sales Best Practices study only about a third of the respondents agreed with that statement. And we hear the same thing from salespeople anecdotally: “Our sales managers aren’t... Read More

Featured, Sales

Aug 11, 2014 By John Goodman

Beyond CRM: Managing the Customer Experience

My last blog post differentiated between basic customer service (CRM) and customer experience (CE). CRM is about marketing and sales, while CE is about being accessible, anticipatory, proactive and engaging across the end-to-end customer lifecycle. There are four process actions and four... Read More

Featured, Customer Service

Aug 11, 2014 By Geraldine Gray

App Mavericks: Who Wouldn't Want a Salesforce Butler?

App Mavericks is a new video series from the AppExchange, intended to introduce Salesforce customers to cool new apps through the eyes of Salesforce super-users and MVPs. Subscribe to the AppExchange YouTube Channel to see new App Mavericks videos as they’re released, and check out some of our... Read More

AppExchange, Featured, Service Cloud, Customer Service, MVPs

Aug 07, 2014 By Matt Wesson

INFOGRAPHIC: Sales Lessons Learned From Golf

With the PGA championship in full "swing" this week, golf is certainly on the mind of a large part of the country. With today's short attention spans golf should have an uphill battle to hold our attention, but the sport is still keeping audiences riveted year after year. Golf is a... Read More

Featured, Sales

Aug 07, 2014 By Josiane Feigon

Uh-Oh! It’s the No-Po! Are You Hanging Out with the Wrong People?

Our New Normal Sales 2.0 ecosystem can be a wild, confusing, exciting, and overwhelming place. More objections, more decision-makers, more departments to sell into, more knowledgeable customers, more products to sell, more tools available, more processes to learn, more choices….more more... Read More

Featured, Sales

Aug 07, 2014 By Marissa Kraines

Industries At Dreamforce and Beyond

Salesforce.com is transforming the way global industry leaders connect with customers. We understand the challenges facing your industry, and know the importance of giving your customers what they want. Salesforce.com’s powerful solutions are helping global industry leaders build deeper customer... Read More

Dreamforce, Featured, News

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

IT Visionaries: NetApp’s CIO Talks Cloud Technology and Innovation

How to Win at Content Marketing [INFOGIF]

Making the Case for Small Data

The Frontline Sales Manager: How to Make a Difference Where It Counts

Beyond CRM: Managing the Customer Experience

App Mavericks: Who Wouldn't Want a Salesforce Butler?

INFOGRAPHIC: Sales Lessons Learned From Golf

Uh-Oh! It’s the No-Po! Are You Hanging Out with the Wrong People?

Industries At Dreamforce and Beyond

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First