May 31, 2012 By Jamie Grenney

The Rise of the Social Customer

With the explosion of social media channels, companies need to think about how they can share social media guidelines and best practices with their employees. Starting this week, we will bring you a series of posts from our own Salesforce Social Playbook. Check back weekly for new... Read More

Featured, Social Media

May 17, 2012 By Robin Grochol

Forecasts & Quotas in Summer '12

We were thrilled you voted Forecasts & Quotas as the #1 feature on our Summer ‘12 Facebook poll! But...how did Forecasting get to where we are today? Here’s a little background, what’s coming this Summer, and what you can look forward to beyond. If you’ve been a Salesforce... Read More

Analytics, Featured, Sales Cloud

May 16, 2012 By Alyson Stone

What Is Branding?

What is branding? Your brand is the unique personality and identity of your company that sets it apart from others in the same market niche. It’s the persona your business presents to the world. A brand is composed of many diverse pieces that, together, capture the imaginations of your... Read More

Featured, Online Marketing

May 11, 2012 By Erica Kuhl

What in the World is Many Who?

Today is a very exciting day! What you ask is there to celebrate about? Well it's something that I just know will make you shout! You'll jump up and down with a big smile on your face. You'll run from cube to cube, desk to desk, and space to space. Telling one and all this great news... Read More

Featured

May 03, 2012 By Jamie Grenney

Why Social Matters

With the explosion of social media channels, companies need to think about how they can share social media guidelines and best practices with their employees. Starting this week, we will bring you a series of posts from our own Salesforce Social Playbook. Check back weekly for new entries... Read More

Featured, Social Media

Apr 30, 2012 By Hollie Wegman

AppExchange All-Star: Colin Loretz, Cloudsnap

Colin Loretz (@colinloretz) is the CEO and co-founder of Cloudsnap--an integration start-up that connects web apps. He started using Salesforce six years ago as an end user. Since then he has grown to become an implementation consultant, Force.com developer, and ISV partner. He has... Read More

Featured

Apr 18, 2012 By Laura MacTaggart

Event measurement gets social

A lot of money and time is put into make any conference successful, but how do we judge success? Number of registrations? Number of attendees? Pipeline from the event? Number of news articles written? Ratings from surveys? These are all important measures,... Read More

Events Marketing, Featured, Social Media

Apr 17, 2012 By Shannon Duffy

5 Steps for Driving Demand in a Social World

The social revolution is changing our world. Our customers are social. Our prospects are social. Even our employees are social. But our companies are struggling to keep up with this revolution. As marketers we're still tasked with driving demand, still accountable... Read More

Data.com, Featured, Marketing

Apr 02, 2012 By Tony Kavanagh

Salesforce Service Cloud is Now Knowledge-Centered Support (KCS) Verified

Recently the Salesforce Service Cloud received Knowledge-Centered Support (KCS) verification from the Consortium for Service Innovation (CSI). Why is this important? Social enterprises put customers at the heart of their business. And part of any customer service strategy... Read More

Featured, Service Cloud

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