360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 02, 2013 By Kate Nasser

Transform Your Company Culture From “I” to “We”

This post was originally published on the Desk.com blog. Most leaders today believe in a “we” culture. They have read the books on building teams and work to implement the advice. Then they are stymied when the teamwork doesn’t happen or falls apart. Take these additional steps to turn your... Read More

Featured, Desk.com, Customer Service

Mar 27, 2013 By Michael Lazerow

Why Weirdos Outperform Normals

My kids think I’m weird. I talk in weird voices. I come up with weird games. I listen to Phish. I like when they call me weird. Weird is good, I tell them. Normal is blah. You don’t want to be blah. Blah is boring. Boring people are forgettable. I like weirdos. They are interesting. They have... Read More

Featured, Work

Mar 26, 2013 By Stuart Leung

7 Ways CRM Can Increase Your Sales [Infographic]

Transform your Small Business with CRM and Accounting Software A CRM application is an invaluable tool that will simplify the management of your small business. Implementing the right CRM can increase sales efficiency – you can close more deals, increase sales, and improve forecast accuracy.... Read More

Featured, Sales, Sales Cloud, Small Business

Mar 25, 2013 By Daryl Spreiter

6 Techniques for Effective Objection Handling

A couple of years ago, I was asked by a senior leader to design a program that would help the sales team qualify more deals. The biggest obstacle to closing new business was how the team was managing customer objections. As the customer mentioned an objection, some reps on the phone would... Read More

Featured, Sales

50 Inspirational Customer Service Quotes

Mar 21, 2013 By Stuart Leung

50 Great Customer Service Quotes

Some of the most successful companies have one thing in common – incredible customer service. These businesses go out of their way to make the customer feel appreciated, understood and cared for. The end result of this is simple but powerful -- a strong connection to the customer that goes deeper... Read More

Featured, Customer Service

Mar 07, 2013 By Marc Benioff

Marc Benioff: How to Turn a Simple Idea into a High-Growth Company

Play #1: Have a Big Dream Marc Benioff at the first salesforce office -- an apartment in Telegraph Hill, San Francisco I saw an opportunity to deliver business software applications in a new way. My vision was to make software easier to purchase, simpler to use, and more democratic... Read More

Featured, News, Small Business, Work

Mar 05, 2013 By Kelly James

4 Keys to Epic Sales Success This Year: Tips From a Legend

In most companies — and probably in your company — a gap exists between average performing sales reps and the high performers. How can it be that in the same environment and set of conditions, certain sales reps manage to thrive and succeed at the highest-level while others merely get... Read More

Featured, Sales, Work

Mar 04, 2013 By Kyle Porter

7 Sales Steps to Making Your Buyer’s Decision Simple

Kyle Porter is the CEO of SalesLoft, Sales Intelligence One glance at your inbox and you’ll understand how today’s buyer has more on their plate than ever before. They can hardly bear to add more complexity to their world, especially the challenges that come along with buying and implementing... Read More

Featured, Sales

Feb 27, 2013 By Stuart Leung

13 Mobile Applications to Help Manage Your Small Business

As mobile applications become a large part of our everyday lives, access to information has never been easier. Literally, the information you are looking for is at your fingertips. Until recently the options for small business owners used to be limited but as the mobile app marketplace grew so did... Read More

Featured, Small Business

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Transform Your Company Culture From “I” to “We”

Why Weirdos Outperform Normals

7 Ways CRM Can Increase Your Sales [Infographic]

6 Techniques for Effective Objection Handling

50 Great Customer Service Quotes

Marc Benioff: How to Turn a Simple Idea into a High-Growth Company

4 Keys to Epic Sales Success This Year: Tips From a Legend

7 Sales Steps to Making Your Buyer’s Decision Simple

13 Mobile Applications to Help Manage Your Small Business

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First