360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 27, 2013 By Jason Miller

Measuring Your Social Media Efforts

As a follow up to my previous post around the six golden rules of social media marketing, I thought it would be proper to discuss one additional rule I purposely left off: measurement. I decided not to include measurement because I think that too many companies dive into social and expect instant... Read More

Featured, Marketing, Social

Feb 26, 2013 By Kendall Thornton

5 Easy Ways to Gather Customer Feedback

by Kendall Thornton, social content manager at salesforce.com You might love everything about your product — it’s your baby — but do your customers? Your consumers are connected, intelligent, opinionated and often times have a lot to say about your products and service.... Read More

Featured, Customer Service, Small Business

Feb 26, 2013 By Corinne Roberts

Test Drive the New Service Cloud Free Trial

The ability to try a product before you buy it - whether a car, a glass of wine, or a mobile phone - has become part of the way we buy products. Enterprise software has not traditionally followed that approach. Software companies’ hesitation to give their audience full access to their products is... Read More

Featured, Customer Service, Service Cloud

Feb 25, 2013 By Andrew Gothelf

5 Social Media Lessons to Learn from Ford

This post originally appeared on the Salesforce Marketing Cloud blog. To kick off Social Media Week New York, Scott Monty, Global Head of Social Media at Ford Motor Company, gave an illuminating presentation titled, "Social Wheels in Motion: Ford's Lesson in Social Media."... Read More

Featured, Marketing, Marketing Cloud

Feb 24, 2013 By Victor Haseman

Live Broadcast: Marc Benioff Unveils How to Become a Customer Company

On February 26, salesforce.com Chairman and CEO Marc Benioff hosts an exclusive event in New York, where he will discuss why it is more important than ever for businesses to connect with their customers. Only a limited number of guests will be attending in person. However, you can join us for the... Read More

Events, Featured

Feb 22, 2013 By Jake Schmitt

Your Best Sales Prospecting Asset is You

The handshake. Eye-contact. Phone calls. Data.com's "Prospect like the Pros webinar" has me thinking about how these traditional approaches to sales seem to be disappearing under a mountain of texts, emails, and tweets. The ease at which a "connection" can be made... Read More

Data.com, Featured, Sales

Feb 20, 2013 By Brian Halligan

Influencer Series: Why It’s a Good Time to Be an SMB Marketer

If you look back in time at the Fortune 500 list, you’ll notice 4% of companies fall out each year, meaning about 20 companies are new to that list each year. Since the internet, however, that churn rate has doubled; now it’s more like 50 new companies joining Fortune 500 status. That tells me... Read More

Featured, Marketing

Feb 14, 2013 By Denis Pombriant

The AppExchange Seven Years On

The AppExchange is undoubtedly a significant portion of what makes salesforce.com unique. Pre-integrated solutions dramatically reduce the cost to the customer to extend the capabilities of salesforce and the fact that it has already gone through growing pains means it... Read More

AppExchange, Featured

Feb 14, 2013 By Kendall Thornton

10 Ways to Find True Love With Your Customers [INFOGRAPHIC]

We’re told that close, happy, mutually supportive relationships make the world go around. This holds true even for relationships between a business and its customers. You’ve all seen how love can spark between a brand and its customers. Happy customers rave about their favorite brands to... Read More

Featured, Desk.com, Customer Service, Small Business

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Measuring Your Social Media Efforts

5 Easy Ways to Gather Customer Feedback

Test Drive the New Service Cloud Free Trial

5 Social Media Lessons to Learn from Ford

Live Broadcast: Marc Benioff Unveils How to Become a Customer Company

Your Best Sales Prospecting Asset is You

Influencer Series: Why It’s a Good Time to Be an SMB Marketer

The AppExchange Seven Years On

10 Ways to Find True Love With Your Customers [INFOGRAPHIC]

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First