360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 04, 2017 By Sati Hillyer

How to Enhance Your Company Culture Through Video Engagement

Company culture is top of mind for most CEOs today. Culture contributes significantly to productivity, as companies with happy employees consistently outperform their competition. It also contributes to lower turnover, which in turn increases profits significantly. Ultimately, a positive company... Read More

Leadership, Cloud, Corporate Culture

Sep 06, 2016 By Kim Honjo

Growth vs. Office Culture: Don’t Sacrifice One for the Other — Have Both

When you ask employees of small and medium-sized business what they like best about it, they’ll usually point to the office culture. There’s the excitement of building something together, and the quick-paced energy that bigger companies can’t match. Employees often describe their co-workers as a... Read More

Cloud, Small Business, Corporate Culture

Jun 24, 2016 By Erica Jackson Curran

What’s the Best Workplace Design for Your Company?

Every successful company needs a team of employees who are happy, healthy and hard-working. And while a good benefits package and thoughtful perks can go a long way, the actual design of your office space can have a huge impact as well. Studies have shown that different types of workers thrive in... Read More

Cloud, Corporate Culture

Jun 23, 2016 By Deborah Sweeney

Expand Your Business By Getting Back to the Basics

The foundation of any business is the workforce it employs. As time passes on, employees will fall into a groove where they know the best and most efficient way to get things done. However, this routine most likely becomes so inherent that employees get in the zone and forget to implement the... Read More

Cloud, Corporate Culture, Leadership

Mar 31, 2016 By Micheline Nijmeh

Break the “Sales” Glass Ceiling. Gain the Competitive Edge.

Earlier this month, we celebrated International Women’s Day. This year’s campaign theme was a “Pledge for Parity.” As an industry, sales is one that must command change when it comes to gender diversity in top management. Did you know that gender diverse organizations perform better, attract top... Read More

Sales, Leadership, Featured, Corporate Culture

Feb 19, 2016 By Daniel Kushner

8 Tips to Get Your Employees Active on Social Media

I’ll kick off with a bold statement: ‘Employees are a company’s greatest asset.’ Especially in B2B marketing, a company’s passionate employees can help spread brand awareness above and beyond just about any lead generation tactic you can devise. But how do marketing teams get the rest of the... Read More

Social Media, Social, Corporate Culture

May 10, 2012 By Jamie Grenney

Using Enterprise Collaboration for Employee On-Boarding and Training

One of the biggest challenges growing companies face is on-boarding new employees. As Steve Settlmyer once said, the goal is to increase inheritance, shorten the ramp, and elevate the plateau. With the rise of corporate social networks like Chatter, Jive, and Yammer companies are capturing... Read More

Corporate Culture, Sales Strategies

Apr 18, 2012 By Alyson Stone

Resolve a Customer’s Problem: The First (or Last) Step in the Customer Care Cycle

Depending on how you look at it, resolving a customer’s problem is the beginning or the end of a journey. Companies who decide to put the customer at the center of all business strategies and activities are making a commitment to engagement, yes. But more than that they are making an... Read More

Corporate Culture

Apr 04, 2012 By Alyson Stone

The Customer-Focused CEO

Not only has Greylock Partners’ James Slavet written a great article on customer service, but he also lays out all the underlying trends in today’s environment. Every bullet point contains advice or information that Desk.com advocates in the blog and in our op-ed articles. One of Slavet’s... Read More

Corporate Culture

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Enhance Your Company Culture Through Video Engagement

Growth vs. Office Culture: Don’t Sacrifice One for the Other — Have Both

What’s the Best Workplace Design for Your Company?

Expand Your Business By Getting Back to the Basics

Break the “Sales” Glass Ceiling. Gain the Competitive Edge.

8 Tips to Get Your Employees Active on Social Media

Using Enterprise Collaboration for Employee On-Boarding and Training

Resolve a Customer’s Problem: The First (or Last) Step in the Customer Care Cycle

The Customer-Focused CEO

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First