Mar 21, 2012 By Alyson Stone

The Beginning of a Beautiful Friendship (Strengthening Customer Loyalty)

It’s a great line from the movie Casa Blanca. To many customers, that’s exactly the way they think about the companies they are loyal to. They feel invested in your organization. It’s a kind of friendship. As a customer, once you have developed this relationship, it stings all the more if you... Read More

Corporate Culture

Mar 07, 2012 By Alyson Stone

Eric Ries Talks About the True Value of Customer Service

For an entrepreneur, role models don’t come much higher than Eric Ries. Eric is the author of the popular blog, Startup Lessons Learned, where he first developed the ideas behind his new book, The Lean Startup. He has strong ideas about how customer service and support fit into the ... Read More

Corporate Culture

Jan 18, 2012 By Alyson Stone

Top 10 Reasons to Up Your Customer Service Game - Shep Hyken and Assistly Join Forces to Advocate Great Customer Service

The customer. Their expectations shape your strategies. Their needs govern your road map. They speak; you listen (or eavesdrop). The quality of their experience is the most important goal of your business. Shep Hyken and Assistly are in fierce agreement that companies will gain a distinct... Read More

Corporate Culture

Dec 21, 2011 By Alyson Stone

Let's Get Specific: 9 Real-World Ways to Reinforce the Importance of Customer Service

You should study your customer, of course. But did you know the effect consistency of experience can have on loyalty? How empowering your employees to solve customers’ issues quickly can mean the beginning of a beautiful friendship? Nine practical, concrete tips for emphasizing the important... Read More

Corporate Culture

Dec 07, 2011 By Alyson Stone

The Advantages of Being "Small to Medium"

Some say that the economic recovery in the US will be led by the consumer and small business. It’s an interesting statistic. There’s a lot of discovery yet to be made about how small companies can maximize their ability to compete. Free from entrenched corporate memory, unconfined by siloes,... Read More

Corporate Culture

Aug 04, 2011 By Jamie Grenney

Defining Your Corporate Culture

In my ten years at salesforce.com, I think one of the most important elements to our success has been the corporate culture. We've had a consistent vision regarding the end of software. Three of our top values have been trust, customer success, and innovation. We believe in the 1-1-1 model for... Read More

Corporate Culture, Featured

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Beginning of a Beautiful Friendship (Strengthening Customer Loyalty)

Eric Ries Talks About the True Value of Customer Service

Top 10 Reasons to Up Your Customer Service Game - Shep Hyken and Assistly Join Forces to Advocate Great Customer Service

Let's Get Specific: 9 Real-World Ways to Reinforce the Importance of Customer Service

The Advantages of Being "Small to Medium"

Defining Your Corporate Culture

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

The Beginning of a Beautiful Friendship (Strengthening Customer Loyalty)

Eric Ries Talks About the True Value of Customer Service

Top 10 Reasons to Up Your Customer Service Game - Shep Hyken and Assistly Join Forces to Advocate Great Customer Service

Let's Get Specific: 9 Real-World Ways to Reinforce the Importance of Customer Service

The Advantages of Being "Small to Medium"

Defining Your Corporate Culture

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First