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Customerroadsign

Not only has Greylock Partners’ James Slavet written a great article on customer service, but he also lays out all the underlying trends in today’s environment. Every bullet point contains advice or information that Desk.com advocates in the blog and in our op-ed articles.

One of Slavet’s insights involves the customer-focused perspective of Tim Westergren, the founder of Pandora. Pandora uses Desk.com for their customer support, and we are always very happy to see a progressive attitude about support get recognition from key influencers as being far-sighted and wise. Check out this summary: (read more on the Desk.com blog)