Tim Pickard

Tim Pickard is SVP Marketing at cloud contact center vendor NewVoiceMedia and has over 20 years' experience as a leader in the IT industry. Pickard previously served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan, and most recently spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast. NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor’s award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. Spanning 116 countries and six continents, NewVoiceMedia’s 250+ customers include: Topcon, PhotoBox, DPD, Lumesse, QlikView and SureFlap.

Dec 12, 2014 By Tim Pickard

What Can You Learn About Work-Life Balance this Holiday Season?

Sometimes it can feel like you’re in a constant battle of work and life. The kids need dropping at school at the same time as your first meeting or an urgent project needs to be completed on the evening you planned to have dinner with family. It doesn’t turn off when you step into the... Read More

Careers, Cloud, Featured

Sep 17, 2014 By Tim Pickard

When Good Beats Best: 3 Tips for Better Customer Service

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business’s bottom line. With this in mind, businesses strive to not just meet, but exceed, customer expectations. According to Forrester Research, Inc., more than half of customer service... Read More

Featured, Customer Service