Suha Saya

Aug 21, 2020 By Suha Saya

Insights From Small Business Leaders on Adapting To New Customer Expectations

We talked to small business leaders across different industries – retail, professional services, and manufacturing — about what they’re doing to navigate change and prioritize customer experiences. Here's what they told us ... Read More

Reopen Safely, Small Business, Leading Through Change, Leadership

Apr 24, 2020 By Suha Saya

SMB Loan Experts Share What You Need to Know About the Latest Government Funds

Trying to make sense of the Paycheck Protection Program (PPP)? The loan program was launched by the Small Business Association (SBA) in early April 2020 to help small businesses keep their workforce employed during COVID-19. When initially created by Congress, the PPP emergency relief fund... Read More

Future of Work, Small Business, Leading Through Change

Mar 23, 2020 By Suha Saya

How This 6-Person Company Focuses on Every Customer

Fourteen years ago, Bernard and Stephanie Morgan started a company with a cardboard table and two spare laptops in their garage. Their small business, ICS+, focuses on customized software for building automation systems. For example, think of a universal remote, but for a building. Bernard and... Read More

Customer Engagement, Small Business

Jan 31, 2020 By Suha Saya

How Your Small Business Can Prepare for Changing Benefits Laws

In the world of government laws and regulations, the only constant is change. Trying to navigate benefits laws as a small business? We’re here to help. Here’s a breakdown of possible changes regarding paid leave, retirement, and healthcare in the United States, plus how they’ll affect your small... Read More

Small Business, Leadership Insights

Dec 05, 2019 By Suha Saya

3 Reasons Why Customer 360 Is a Game-Changer for Small Businesses

Did you know nearly three-quarters of consumers expect companies to understand their needs and expectations? The fact is, only 47% of customers say companies live up to those expectations. As a small business leader with limited budgets and resources, you may feel pressure to keep up. Wondering... Read More

Customer Experience, Startups, Small Business

Nov 29, 2019 By Suha Saya

5 Ways Your SMB Can Make the Most of Small Business Saturday

Small Business Saturday is around the corner! Last year, shoppers spent a record high of nearly $18 billion on the celebratory day, and 96% of consumers who participated said they wanted to continue to #ShopSmall all year long. Wondering how you can take advantage of Small Business Saturday as a... Read More

Small Business

Oct 30, 2019 By Suha Saya

Catering to Customer Success: ZeroCater’s Secret Recipe to a Customer-First Organization

Is your small business striving to be customer-first? We sat down with Joanel Bernardo, director of customer success at ZeroCater, to discuss the secret to building their culture of customer success. Learn how this culture has helped set their company up for high growth. 1. You’ve spent many... Read More

Small Business, Startups, Customer Success

Oct 07, 2019 By Suha Saya

How to Manage Change, Acquisitions, and Growth as an Entrepreneur

Looking for advice as you navigate limited budget, growing pains, or find new business? We sat down with Stella Garber, Head of Marketing at Trello and former serial entrepreneur, to chat about her experience in leading a small team, hiring top talent, approaching exit strategies, and more. 1.... Read More

Small Business, Startups

Aug 21, 2019 By Suha Saya

How a Small Business Saved 20 Hours Per Week With This One Technology

Traditional small businesses may be hesitant to dip their toe into new technology. But for 5P Consulting, a small consulting firm founded in San Diego, technology is the very business of their business. 5P Consulting’s mission is to optimize organizations and drive them to improve business... Read More

Small Business, Startups