No one is standing up a virtual customer service centre overnight. But there are ways you can improve self-service and alleviate pressure on your service team in just one day. Here are the three we think will be most useful to you and your customers.
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Commerce Cloud Chief Customer Officer Adriana Bourgoin shares best practices for pivoting retail experiences to digital — and how brands are tackling the challenge.
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Around half of small and almost 60% of medium businesses have already been affected, and more than 80% expect to be, the ABS found. Here’s how to support SMBs....
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Launching a new digital customer service channel isn’t too hard. Providing good service through it is the challenge. Here’s a step-by-step guide to what’s involved in opening a virtual contact centre and the key considerations for service leaders.
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“I went from knowing where I was going to be every single day for the next four months to scrambling to set up my next meeting over video.” Polly Sumner shares how she’s maintaining relationships without face-to-face meetings: listening, respecting customers’ time and learning together.
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Traffic and transactions are spiking. Order management systems are in constant flux. You’re using your website to communicate with customers in almost real-time. You need flexibility and reliability. Here’s 5 steps that’ll help keep your ecommerce site running.
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While we often can’t control an external crisis, we can control our response to it. Here are eight steps to help you communicate the impact of a situation and next steps to your customers.
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Trusted and timely information is essential to making decisions for your employees, loved ones, customers and community. That’s why Tableau and Salesforce have launched a free resource page with data and visualisations on the novel coronavirus and the public health response.
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