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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Apr 24, 2020 By Rob Garf

Four ways retailers can support shoppers’ needs

Retailers are responding with agility and resilience as demand for essentials increases, foot traffic disappears and shoppers needs change.... Read More

Commerce, Consumer Goods, Leading Through Change, Retail

Apr 23, 2020 By Salesforce

3 Challenges of Building a Virtual Service Centre and How We Overcame Them

Jim Roth shares how Salesforce moved 2,800 internal and outsourced customer support engineers in 12 countries to a virtual contact centre. ... Read More

Leading Through Change, Service, Digital Transformation, Customer Engagement, Salesforce Culture

Apr 21, 2020 By Salesforce

3 Ways to Build Resilience Amid Crisis

Businesses stay resilient during chaos by acting fast, being flexible and staying laser-focused on trust. ... Read More

Leading Through Change

Apr 20, 2020 By Salesforce

Meet Lindsey Peterson: The Career Reinventor Blending Passion and Work

Lindsey Peterson has a wide range of passions. But at Salesforce she’s living out her passions and loving her day job. ... Read More

Salesforce Ohana, Salesforce Culture, Careers

Apr 09, 2020 By Salesforce

How to Support Your Workforce and Business Continuity With a Crisis Response App

A centralised crisis hub can help you track workforce impact, respond to employees’ needs, keep employees informed and ensure business continuity. ... Read More

AppExchange, Leading Through Change, Leadership Insights

Apr 09, 2020 By Salesforce

Leadership and Creativity: Insights From Soledad O’brien and Sheryl Crow

Salesforce CMO Stephanie Buscemi spoke with Soledad O’Brien and Sheryl Crow about leadership and creativity in isolation and crisis. Here are the highlights. ... Read More

Leading Through Change, Leadership Insights, Marketing

Apr 09, 2020 By Salesforce

Arianna Huffington: How to relieve stress and find grace

“We are living in a metaphorical hurricane,” says Thrive Global and Huffington Post Founder Arianna Huffington. “But even in the middle of the most ferocious hurricane, there is a place of calm.” Here, Huffington shows us how to find strength, wisdom and peace while working from home.... Read More

Leading Through Change, Salesforce Ohana, Salesforce Culture

Apr 09, 2020 By Salesforce

How Australia’s Best Place to Work Is Supporting Employees

Salesforce Senior Vice President of Employee Marketing and Engagement Jody Kohner provides a lens into the rapid changes taking place at our company as Salesforce adapts to working from home. ... Read More

Leading Through Change, Digital Transformation

Apr 09, 2020 By Salesforce

5 Ways to Make Commerce Site Updates Faster

Commerce leaders need to keep a mountain of content current – while their teams work from home. But refining the way you use your content management system (CMS) can add speed and agility to content workflows. ... Read More

Leading Through Change, Leadership Insights, Retail, Content Management, Customer Engagement, Digital Transformation

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Editors' Picks

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Featured

Sales enablement essentials

Be inspired by our customers

Leadership insights

Four ways retailers can support shoppers’ needs

3 Challenges of Building a Virtual Service Centre and How We Overcame Them

3 Ways to Build Resilience Amid Crisis

Meet Lindsey Peterson: The Career Reinventor Blending Passion and Work

How to Support Your Workforce and Business Continuity With a Crisis Response App

Leadership and Creativity: Insights From Soledad O’brien and Sheryl Crow

Arianna Huffington: How to relieve stress and find grace

How Australia’s Best Place to Work Is Supporting Employees

5 Ways to Make Commerce Site Updates Faster

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

Americas

Europe, Middle East, and Africa

Asia Pacific