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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Oct 27, 2021 By Salesforce

Financial Services in a Post-Pandemic World: What’s Changed?

Entrepreneur and financial services expert Mark Bouris dives deep into the changing face of financial services and takes stock of not only how far the industry has come in a short time – but also where it’s heading.... Read More

Financial Services, Leadership Insights, Research, Digital Transformation, Innovation

Oct 25, 2021 By Stuart Hamilton

5 steps to avoid a technical debt black hole

Here are 5 ways to avoid excessive technical debt that allows your IT team to be agile in their software development and get time back in their day.... Read More

IT, Digital Transformation

Oct 22, 2021 By Salesforce

Embracing Data and Analytics Is a Winning Strategy for Leaders to Improve Business Conversations, Says Tableau and YouGov Survey

New survey from Tableau and YouGov reveals that since the pandemic, the path to quality conversations that move businesses forward looks very different. Navigating it requires a new focus on harnessing the power of data.... Read More

Analytics, Research

Oct 21, 2021 By Renata Bertram

Collaboration is key for marketers. What’s next in the market-from-anywhere world?

Making collaboration work in the market-from-anywhere world isn’t simple, but there are a number of paths marketers can take to get there. Here, Renata Bertram, Head of Marketing A/NZ at Salesforce, takes us along those paths.... Read More

Marketing, Future of Work

Oct 20, 2021 By Merlin Luck

How SMB Trailblazers are harnessing community support for business growth

How can SMBs harness growing community support and adapt close relationships for digital channels? Two Trailblazers told us.... Read More

Small Business, Trailblazer Story

Oct 19, 2021 By Salesforce

Upskilling Your Sales Team With AI Smarts, me&u Style

Despite rapid change, many small businesses experienced unexpected growth over the past 18 months, and hospitality innovators me&u is one such business. Here, COO Asheesh Chacko shares how me&u successfully upskilled their sales team to keep up with such growth and prepare for future success.... Read More

Sales, CRM, Artificial Intelligence, Sales Strategies

Oct 18, 2021 By Salesforce

Why brands like Canva are turning to Slack to help close sales deals

Slack isn’t just transforming the way organisations communicate. It’s changing the way they onboard, collaborate, sell, service, product test, celebrate and more. Here, businesses including Canva, share how Slack has become integral to their organisation.... Read More

Sales, Digital Transformation

Oct 15, 2021 By Salesforce

What exactly is Salesforce Customer 360?

It’s time to rethink your customer strategy. Make it easy for your employees to manage customer experiences with Salesforce Customer 360. Here we explain what it is.... Read More

CRM, Cloud, Customer Success

How customer engagement will be a powerful tool for energy resilience

Oct 13, 2021 By Salesforce

How Consumer Engagement Will Be a Powerful Tool for Energy Resilience

The climate crisis is leading to an increase in extreme weather events, threatening energy system resilience across the world. With Australia warming 1.4 degrees since 1910, how can electricity network operators ensure that they are ready to tackle the challenges ahead?... Read More

Customer Engagement

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