Sep 02, 2013 By Salesforce

Transpacific Industries Group Reinvigorates Customer Service with Innovative New Processes

Waste management isn’t necessarily what immediately springs to mind when you think of great customer service, and that’s because it’s low involvement. As long as waste is collected as scheduled, people tend not to give it a second thought. But, times they are a-changing. According to Kate... Read More

Customer Service

Sep 01, 2013 By Yasinta Widjojo

Getting Ready for the Salesforce Service Cloud Keynote

With the Service Cloud Keynote happening in Melbourne this Wednesday and Sydney this Thursday, it’s all hands on deck as we get ready for the big events. So far, the response had been overwhelming and we’re looking forward to see packed rooms filled with enquiring minds looking for the best... Read More

Aug 25, 2013 By Kayleigh Kahlefeldt

Disneyland and the Art of Customer Service

Not many people would rank a customer service book as a thrilling read. However, the book "Be Our Guest: Perfecting the Art of Customer Service" was truly one I could not put down.  For me, the book was a revelation, and really emphasized the importance of anticipating... Read More

Customer Service

Aug 15, 2013 By Melissa Apte

Want to Learn All About the Service Cloud?

The emergence of the social and mobile connected consumer has forced companies around the world to transform their approach to customer service. Consumers expect companies to know them and answer their questions, regardless if they are on Facebook, Twitter or LinkedIn. And with Australia... Read More

Cloud, Customer Service

Aug 14, 2013 By Kayleigh Kahlefeldt

Video: The Most Innovative Company of the Future

Today salesforce.com was named the world's most innovative company by Forbes magazine for the THIRD year in a row!  I don't know about you, but any conversation about innovation gets me thinking about what's next, what new technology will change the world. And what better way to... Read More

Cloud

Aug 14, 2013 By Kayleigh Kahlefeldt

Feeling Appreciated?

I found BRW's current cover story, Collapse of the Career Path, completely fascinating. My dad worked for the same company for almost the entirety of his career, and I grew up with the concept of the "company man," yearly promotions and the token gold watch at the time of your... Read More

Jul 30, 2013 By Kayleigh Kahlefeldt

Doesn't Everyone Want to Supercharge Sales?

Regardless of your industry, the size of your business or its geography, I think it's pretty safe to say that we all want to increase our sales and close deals faster. So what's stopping everyone from supercharging their sales? Not enough time, not enough resources, not enough engagement,... Read More

Cloud, Sales

Jul 24, 2013 By Kayleigh Kahlefeldt

Being in a Relationship with a Company

I don’t know what it is, but I have always loved a comeback story. The Little Engine That Could was one of my favorite stories as a child, and I always liked movies like The Castle, because they tell the story of people who have faced difficult circumstances and been able to persevere and... Read More

Cloud, Collaboration, Customer Service, Featured, Social

Jul 23, 2013 By Owais Khan

My Experience at BizAcademy 2013

After graduating from BizAcademy, I intended to follow the salesforce.com tradition of philanthropy and give back by sharing my BizAcademy journey with you. After a break over the weekend, when I actually sat down to write about my experiences in the program, I was simply overwhelmed. There have... Read More

Charity, Featured