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Jan 06, 2017 By Salesforce

Why your customer service needs live chat

Live chat decreases shopping cart abandonment rates and increases customer satisfaction. So why aren’t you using it for customer service? ... Read More

Customer Service

Jan 04, 2017 By Salesforce

6 marketing trends you need to know for 2017

Hold tight – everything’s about to change all over again. Here’s our pick of the top marketing trends for 2017, and how you can use them. ... Read More

Marketing

Dec 16, 2016 By Mark Cameron

The future of advertising is already happening

The world of digital marketing and advertising has gone through unprecedented change over the last decade, and the pace of that change shows no sign of slowing down. Personalised, data driven, communications have now become firmly entrenched into mainstream marketing portfolios.... Read More

Advertising, Marketing

Dec 14, 2016 By Vincent Cotte

Sales tips: 12 ways top performers close out the year

It’s time to start prepping for a break, right? Wrong – top performers are prepping to smash 2017. Here’s one sales tip to use each day until you clock off.... Read More

Sales, Sales Strategies

Dec 11, 2016 By Salesforce

Want more customer data? Improve your personalisation

Top marketers make extensive use of customer data, but underperformers don’t. With consumers happy to share in exchange for personalised offers, what stops us?... Read More

Marketing, Analytics, Internet of customers

Dec 09, 2016 By Salesforce

5 ways to supercharge your customer experience

We spoke to more than 7000 consumers and business buyers around the globe to find out what they expect from their experiences with brands big and small.... Read More

Customer Journey, Customer Service, Mobile

Dec 07, 2016 By Salesforce

How technology is impacting the not-for-profit sector

Digital disruption is shaping the world at warp speed. Where does this leave the not-for-profits of this world?... Read More

Charity, Not for Profit

Dec 05, 2016 By Salesforce

6 small business marketing mistakes – and how to avoid them

There’s no doubt that marketing is essential to a growing small business. However, if it’s not done well, it causes more harm than good.... Read More

Marketing, Small Business

Dec 02, 2016 By Megan Petersen

APAC Trailblazers: Blazing a trail from Admin to CIO

Welcome to APAC Trailblazers, a series highlighting individuals who are blazing trails to great platform and career development within our #SalesforceOhana.... Read More

Customer Success, Success Stories, Community

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