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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

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Apr 24, 2020 By Salesforce

3 ways middle managers can shine in crisis

Ingenuity CEO Amy Wilkinson has spent years studying what makes companies and entrepreneurs successful, through booms, busts and everything in between. Here are her three key recommendations now for middle managers looking to grow.... Read More

Customer Engagement, Leading Through Change, Leadership

Apr 23, 2020 By Salesforce

3 Challenges of Building a Virtual Service Centre and How We Overcame Them

Jim Roth shares how Salesforce moved 2,800 internal and outsourced customer support engineers in 12 countries to a virtual contact centre. ... Read More

Leading Through Change, Service, Digital Transformation, Customer Engagement, Salesforce Culture

Apr 09, 2020 By Salesforce

5 Ways to Make Commerce Site Updates Faster

Commerce leaders need to keep a mountain of content current – while their teams work from home. But refining the way you use your content management system (CMS) can add speed and agility to content workflows. ... Read More

Leading Through Change, Leadership Insights, Retail, Content Management, Customer Engagement, Digital Transformation

Apr 09, 2020 By Salesforce

3 Ways to Streamline Service in Just One Day

No one is standing up a virtual customer service centre overnight. But there are ways you can improve self-service and alleviate pressure on your service team in just one day. Here are the three we think will be most useful to you and your customers. ... Read More

Leadership Insights, Leading Through Change, Customer Engagement, Customer Service

Apr 09, 2020 By Salesforce

Virtual Sales: Tips To Help You Connect With Customers Online

Virtual selling is the new norm. Read our virtual selling tips to help you to continue connecting with your customers remotely. ... Read More

Sales, Digital Transformation, Sales Strategies, Customer Engagement

Mar 30, 2020 By Salesforce

8 steps for effective communication during a crisis

While we often can’t control an external crisis, we can control our response to it. Here are eight steps to help you communicate the impact of a situation and next steps to your customers. ... Read More

Leading Through Change, Leadership Insights, Customer Experience, Customer Engagement, Communications

Mar 19, 2020 By Salesforce

How to Overcome Personality Differences And Build A Sales Relationship That Soars

Making a sale is all about getting personal. Learn how to build great sales relationships and work with any client – no matter their personality type. ... Read More

Customer Engagement, Customer Satisfaction, Sales Strategies, Data Management, Customer Experience, Sales

Mar 12, 2020 By Gisele Kapterian

How Governments Can Become CX Leaders

New research from Salesforce and Boston Consulting Group has revealed opportunities and risks for governments, both hinging on trust and customer experience. Gisele Kapterian shares three ways governments can meet and exceed high community expectations.... Read More

Collaboration, Customer Experience, Customer Engagement, Public Sector

Mar 10, 2020 By Salesforce

Infographic: 8 highlights from Salesforce World Tour Sydney 2020

This year we reimagined World Tour Sydney, streaming the entire event to create an online experience for 1.1 million people around the world. It was an incredible day from start to finish – here are 8 highlights.... Read More

Customer Engagement, Customer Experience, Salesforcetour, Sales Strategies, Salesforce Culture, Infographics

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

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Featured

Sales enablement essentials

Be inspired by our customers

Leadership insights

3 ways middle managers can shine in crisis

3 Challenges of Building a Virtual Service Centre and How We Overcame Them

5 Ways to Make Commerce Site Updates Faster

3 Ways to Streamline Service in Just One Day

Virtual Sales: Tips To Help You Connect With Customers Online

8 steps for effective communication during a crisis

How to Overcome Personality Differences And Build A Sales Relationship That Soars

How Governments Can Become CX Leaders

Infographic: 8 highlights from Salesforce World Tour Sydney 2020

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

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