Salesforce

Dec 13, 2013 By Salesforce

SMBs: 5 Tips for Salesforce Success

Small businesses have the same challenges as large enterprises when it comes to managing customer relationships. Whether its contacts, interactions to track and manage, or new customers to pursue - it is good to know there are solutions to help keep customers happy and help you to win and... Read More

Cloud, Small Business

Nov 26, 2013 By Salesforce

Dreamforce 2013: A Gala to Remember

Tuesday night at Dreamforce 2013 was gala night, with Blondie and Green Day at AT&T park. True to the forecast the weather was spectacularly bad - it didn't just rain, it poured! But, in the spirit of Dreamforce, regardless of the weather, it was another amazing night! ... Read More

Cloud, Community

Nov 20, 2013 By Salesforce

Dreamforce '13 Marc Benioff Keynote Highlights

I was lucky to have a really great seat at yesterday's Dreamforce '13 Opening Keynote with Marc Benioff and it started with a great performance by Huey Lewis and the News. That set the stage for an amazing keynote with some really cool announcements and surprises. Marc taking the... Read More

Cloud, Community

Nov 18, 2013 By Salesforce

A Dreamforce '13 Preview Before the Fun Starts

I'm sitting in the Moscone Center watching Dreamforce '13 being set up right in front of me and it truly does look amazing. Check out some of the pictures I've taken from today. Welcome. This is the largest inflatable structure in North America, you really need to see it to... Read More

Cloud, Community

Oct 23, 2013 By Salesforce

Executive Cloud Lunch Series

Being three weeks new to salesforce.com I was extremely excited to attend the Sydney event in our recent Executive Cloud Lunch Series. It was located at the beautiful Sydney Opera House, the marquee setup had an amazing view of the Sydney harbour. As I waited for the lunch to start I... Read More

Community

Oct 03, 2013 By Salesforce

Teleworking, Work from Home, Work Anywhere

Contact centres have a huge role to play in the move to remote working. Technically it’s been possible for ages but new integrated contact centre technology makes the job easier. With the role out of the NBN, the Federal government target of 12% of homework and the increasing cost of office... Read More

Customer Service

Sep 27, 2013 By Salesforce

Customer Spotlight: Lorna Jane and Active Nation Day

Salesforce ExactTarget Marketing Cloud customer Lorna Jane has once again proven itself a leader when it comes to engaging with its social communities with the launch of Active Nation Day on Sunday 29 September. The Active Nation Day initiative, dreamed up by Lorna Jane as a way to inspire women... Read More

Community, Marketing

Sep 02, 2013 By Salesforce

Transpacific Industries Group Reinvigorates Customer Service with Innovative New Processes

Waste management isn’t necessarily what immediately springs to mind when you think of great customer service, and that’s because it’s low involvement. As long as waste is collected as scheduled, people tend not to give it a second thought. But, times they are a-changing. According to Kate... Read More

Customer Service

Jul 03, 2013 By Salesforce

IT Projects and the Organisation of the Future

As I've been writing about the organisation of the future, two key drivers for change have been agility and appropriate economics. When we put this into an IT context, what this means is that IT projects in the future, even more than today, need to be completed on-time, and on-budget. In IT... Read More

Cloud, Developer, Featured

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Salesforce

SMBs: 5 Tips for Salesforce Success

Dreamforce 2013: A Gala to Remember

Dreamforce '13 Marc Benioff Keynote Highlights

A Dreamforce '13 Preview Before the Fun Starts

Executive Cloud Lunch Series

Teleworking, Work from Home, Work Anywhere

Customer Spotlight: Lorna Jane and Active Nation Day

Transpacific Industries Group Reinvigorates Customer Service with Innovative New Processes

IT Projects and the Organisation of the Future

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