Wherever your customers want to talk to you is where you should be - including social media. Here’s how to get your social customer service running smoothly....
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Love measuring up? Tracking your steps, your budget, what you eat? Applying that philosophy in your work will help you create deep, valuable relationships.
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Live chat decreases shopping cart abandonment rates and increases customer satisfaction. So why aren’t you using it for customer service?
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Hold tight – everything’s about to change all over again. Here’s our pick of the top marketing trends for 2017, and how you can use them.
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Top marketers make extensive use of customer data, but underperformers don’t. With consumers happy to share in exchange for personalised offers, what stops us?...
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We spoke to more than 7000 consumers and business buyers around the globe to find out what they expect from their experiences with brands big and small....
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