Salesforce

Feb 25, 2021 By Salesforce

Infographic: How Customer Service Changed In 2020

Get a big-picture look at the most crucial ways customer service changed in 2020 – and know the trends for 2021.... Read More

Infographics, Service, Service Cloud, Research, Customer Service

Feb 23, 2021 By Salesforce

3 Years of Customer Engagement Trends

Since 2018, our State of the Connected Customer research has tracked a few key trends in particular – trust, customer experience, innovation, and the values that drive loyalty. Here’s how customers’ expectations around each have changed over the years.... Read More

Research, Customer Engagement, Customer Experience

Feb 22, 2021 By Salesforce

Fisher & Paykel focus on customer comfort as consumers spend more on home

Fisher & Paykel retail household appliances around the globe. Their focus has always been on customers and team. As part of Salesforce’s latest episode of Leading Through Change, Fisher & Paykel, walks us through their COVID-19 global response.... Read More

Leading Through Change, Trailblazer Story, Customer Experience, Customer Engagement, Marketing

Feb 18, 2021 By Salesforce

CRM 101: A guide for sales leaders

Wondering what a CRM is and how it can help your sales team? We explore the basics of CRM and look at how cloud-based CRM technology has become a crucial tool for sales teams.... Read More

CRM, Sales, Sales Strategies

Feb 11, 2021 By Salesforce

Salesforce Live: Australia and New Zealand 2021 Is Coming

We have transformed Salesforce World Tour Sydney into Salesforce Live: Australia and New Zealand to bring you an unmissable live brand experience. We can’t wait for you to join us on 24 March.... Read More

Events, Digital Transformation, Salesforcetour, Customer Success, Customer Experience, Events Marketing

Feb 04, 2021 By Salesforce

SMB INSIGHTS: Customer engagement, technology and the future

More than 2,000 SMB leaders and owners worldwide shared their experiences navigating the challenges of 2020 in our Small & Medium Business Trends report. We’ve narrowed down the key insights from the report.... Read More

Small Business, Infographics, Customer Engagement, Research

Feb 01, 2021 By Salesforce

The future of government

New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.... Read More

Public Sector, Digital Transformation, Infographics, Research

Jan 27, 2021 By Salesforce

5 SMB Trailblazers Share How They Are Preparing for Future Growth

As lockdowns ease and small businesses look for growth in 2021, five SMB Trailblazers share their insights and advice for future-proofing, visibility and more.... Read More

Small Business, Trailblazer Story, Infographics, Research

Jan 20, 2021 By Salesforce

New State of Service Report: Insights from 7,000 customer service pros reveal a changed industry and 4 major priorities

2020’s surging caseloads, anxious customers and rapid digital shifts changed customer service forever. In the fourth edition of the State of Service report, learn how service organisations shifted gears and where high-performing teams are headed next.... Read More

Service, Service Cloud, Research, Customer Service, Digital Transformation

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Editors' Picks

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Salesforce

Infographic: How Customer Service Changed In 2020

3 Years of Customer Engagement Trends

Fisher & Paykel focus on customer comfort as consumers spend more on home

CRM 101: A guide for sales leaders

Salesforce Live: Australia and New Zealand 2021 Is Coming

SMB INSIGHTS: Customer engagement, technology and the future

The future of government

5 SMB Trailblazers Share How They Are Preparing for Future Growth

New State of Service Report: Insights from 7,000 customer service pros reveal a changed industry and 4 major priorities

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

Americas

Europe, Middle East, and Africa

Asia Pacific