Feature

Aug 24, 2021 By Peter Schwartz

How Government Generates Trust Through Digital Services in Singapore

There are links between a government’s digital services and levels of trust for government. Learn more this relationship.... Read More

Public Sector, Thought Leadership, Research, Customer Engagement

Aug 16, 2021 By Mike Kostow

84% of Marketers Say Customer Expectations Are Changing Their Digital Strategy

Read the 2021 State of Marketing report to know the biggest priorities and challenges that will shape marketing in 2021 and beyond.... Read More

Marketing, Research, Thought Leadership, Future of Work, Digital Transformation, Account-Based Marketing, Data Management

Jun 24, 2021 By Salesforce

What Is a Sales Funnel?

Learn how sales funnel strategies have evolved in response to changing customer expectations and ways of working.... Read More

Sales, Research, Sales Strategies

May 24, 2021 By Sassoon Grigorian

Report: Making Singapore’s Workforce Digitally Ready

Learn more about the state of digital skilling across industries in Singapore. ... Read More

Infographics, Research, Future of Work

May 05, 2021 By Robert Wickham

Salesforce + Tableau: A Potent Pairing for Data-Driven Success

When businesses combine the power of Salesforce, the insight of Tableau, and a healthy data culture, there is no limit to their success. Learn more.... Read More

Research, Trailblazer Story, Digital Transformation

Apr 20, 2021 By Salesforce

How To Sell Better in 2021

Sales experts and leaders from ASEAN share tips on negotiation, lead generation, social selling, and more.... Read More

Sales, Infographics, Research

Mar 31, 2021 By Mark Abramowitz

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.... Read More

Customer Service, Service Cloud, Research, Customer Engagement

Feb 16, 2021 By Rob Garf

8 Retail Trends and Predictions for 2021

Eight Salesforce leaders predict what’s in store for the retail industry in 2021 and beyond.... Read More

Retail, Customer Engagement, Thought Leadership, Retail Insights, Research

Feb 09, 2021 By Taylor Price

New Research: Is CRM the Secret To Connecting Your Business Silos?

Salesforce and Forrester Consulting evaluated the use of CRM across industries to understand how businesses are evolving to become more customer-centric. ... Read More

CRM, Research, Thought Leadership, Customer Engagement, CEO