Feature

Jan 21, 2021 By Salesforce

How To Break Down the Complexity of B2B Commerce

B2B purchases don’t have to be complex. Learn how Salesforce can help you provide an intuitive buying experience for your customers. ... Read More

B2B Commerce, Research, Digital Transformation, Customer Experience

Jan 12, 2021 By Salesforce

4 Reasons Why Sales Ops Are the New Sales Heroes

Sales Ops can do so much more than provide basic operational support. Here’s why Sales Ops is vital to high-performing sales teams.... Read More

Research, Sales, Future of Work

Jan 07, 2021 By Salesforce

Infographic: What Customer Connection Means Now

More customers believe a company’s trustworthiness matters more now than a year ago. Here's what companies can do to build trust with customers.... Read More

Research, Customer Engagement, Customer Experience, Infographics

Dec 23, 2020 By Salesforce

7,000+ Service Pros Share How Businesses Can Empower Them for Success

Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Dec 22, 2020 By Salesforce

3 Things Top Sales Reps do to Succeed in the New Normal

Even amidst a pandemic, there are sales reps who are performing well and having great customer relationships. Here’s what they are doing right.... Read More

Research, Sales, Future of Work

Dec 16, 2020 By Salesforce

7,000+ Service Pros Tell Us How To Deliver Service That Customers Love

Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Dec 14, 2020 By Salesforce

Why SaaS Marketplaces Are Gaining in Popularity

Find out how SaaS marketplaces can help you take advantage of the cloud while keeping application sprawl in check. ... Read More

Research, AppExchange, Apps

Dec 09, 2020 By Salesforce

Thailand SMBs Turn To Tech as More Customers Interact Online

More customers in Thailand are shopping online. Learn how Thai SMBs are using Salesforce to capture this digitally savvy market segment.... Read More

Digital Transformation, Small Business, Research, Customer Engagement, Customer Experience, Customer Satisfaction

Nov 23, 2020 By Vala Afshar

Why Customer Engagement Will Never Be the Same, According To 15,600 of Them

Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.... Read More

Service, Customer Experience, Research, Customer Engagement, Customer Journeys