Apr 26, 2022 By Leandro Perez

How Do We Make Customer Centricity More Than a Tagline?

Leandro Perez and Brian Solis discuss what it truly means to be a customer centric business and how to make customer centricity a reality.... Read More

Customer Service, Customer Experience, Customer Engagement, Thought Leadership

Apr 21, 2022 By Salesforce

5 Ways Financial Services Can Drive Profitability Through a Unified Customer Experience

Here’s how technology can help the financial services industry deliver great customer experiences and drive profitability.... Read More

Financial Services, Customer Experience, CRM, Customer Engagement, Digital Transformation

Mar 23, 2022 By Angelos Kottas

How IT Can Measure Return on Experience (ROX) Effectively

IT leaders should measure return on experience (ROX) to deliver digital experiences on time and on budget. Here’s how.... Read More

IT, Customer Satisfaction, Customer Experience

Mar 01, 2022 By Salesforce

4 Expert Tips for How To Build Your Retail Experience Around the Customer

How can retailers harness tech and data to deliver a seamless customer experience? Salesforce’s Matt Marcotte shares his top tips.... Read More

Retail, Customer Engagement, Customer Experience

Feb 22, 2022 By Mathew Sweezey

3 Trends That Will Shape Retail Stores of the Future

What would the future of retail stores look like? Mathew Sweezey, Director of Market Strategy at Salesforce, shares his predictions.... Read More

Retail, Digital Marketing, Marketing, Digital Transformation, Customer Engagement, Customer Experience

Feb 17, 2022 By Salesforce

7 Ways To Improve Your Customers’ Online Shopping Experience

Online shopping has become the norm. How do you offer your customers the best experience? Here are seven ways to improve your online store.... Read More

Retail, Customer Experience, Customer Engagement, Ecommerce, Salesforce CMS

Feb 08, 2022 By Mathew Sweezey

How To Make Customer Loyalty the Driving Force of Your Business

Customer loyalty is vital to driving revenue and building brand trust. Here are three ways to boost customer loyalty. ... Read More

Customer Experience, Customer Engagement, Trailblazer Story, Customer Story

Jan 28, 2022 By Nichola Palmer

3 Ways Technogym Thailand Provides Exceptional Customer Experience From Anywhere

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.... Read More

Trailblazer Story, Customer Service, Service, Salesforce CMS, Customer Experience, Customer Engagement, Customer Story

Dec 14, 2021 By Anne Wang

How To Attract and Grow a Talented Field Service Team

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.... Read More

Service, Customer Engagement, Customer Experience, Customer Service, Future of Work