Aug 14, 2023 By Ketan Karkhanis 3 Ways Generative AI Will Help Small Businesses Sell Smarter Generative AI can help small- and medium-sized businesses sell smarter and more efficiently, regardless of a company’s resources.... Read More Artificial Intelligence
Jul 21, 2023 By Vala Afshar IT Leaders Can Unleash the Power of AI to Build a Customer Company Learn how to become a customer company through IT and AI implementation to create seamless customer experiences.... Read More Artificial Intelligence
Jun 29, 2023 By Ashley Eusanio AI From A to Z: The Generative AI Glossary for Business Leaders Is everyone around you talking about large language models and prompt engineering? Are you lost? This generative AI glossary will help guide you.... Read More Artificial Intelligence
Apr 13, 2022 By Candra McRae How To Build a Data Culture: What Leaders Need To Know If institutional knowledge and gut feel guide your decisions, your company risks getting left behind. Here’s what to do instead.... Read More Artificial Intelligence, Future of Work
Mar 17, 2022 By Abhay Kacker What Can and Can’t Be Automated in Customer Service? Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. ... Read More Service, Customer Service, Customer Satisfaction, Customer Engagement, Artificial Intelligence
Feb 18, 2022 By Martin Kihn 5 Ways Artificial Intelligence Is Changing Advertising Sales AI can help advertising sales professionals improve both effectiveness (how their product works) and efficiency (speed and productivity).... Read More Artificial Intelligence, Advertising, Digital Advertising, Sales, Marketing
Jan 07, 2022 By Brian Solis Being Human in the Time of Automation Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity.... Read More Service, Artificial Intelligence, Future of Work
Dec 20, 2021 By Rahul Gupta AI Is Here and It’s Rewriting the Way Call Centres Work Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.... Read More Artificial Intelligence, Service, Service Cloud, Einstein
Dec 06, 2021 By Salesforce 5 Tech Trends Shaping the Future of Financial Services Web 3.0 is the next phase of the evolution of the Internet. Here're five ways it’ll affect the financial services industry.... Read More Financial Services, Future of Work, Artificial Intelligence, Infographics
