June 1, 2023 By UK Public Sector Team

How a digital police station is transforming victim journeys

Former police chief inspector Andy Doran joined the force in 2006. However, he left Lancashire Constabulary for Salesforce in 2021 in a bid to transform the way policing and citizens interact.... Read More

Digital Transformation, Public Sector

April 25, 2017 By UK Public Sector Team

How is Digitisation Enriching the UK Citizen Experience?

Mobile apps. Web chats. Digital services. This is the future of local government in the UK. See how Tandridge District Council are leading the charge... Read More

Public Sector, Customer Service, Customer Experience

December 20, 2016 By UK Public Sector Team

Pioneering a Digital Approach to Public Sector Services

We talked to Victoria Caputa, Digital Lead at Aylesbury Vale District Council, about it’s digitally transformed public services programme... Read More

Public Sector, IT

6 Trends Shaping Government/Citizen Relationships

April 13, 2016 By UK Public Sector Team

6 Trends Shaping UK Government/Citizen Relationships

Why is citizen engagement stagnant, or in some cases dropping? Why does the gap between timely delivery and citizen expectation seem to be always growing?... Read More

Public Sector

October 21, 2015 By UK Public Sector Team

How Monty The Penguin Can Help The Public Sector

The public sector could take some important lessons from leading lights in the commercial sector in order to develop their citizen engagement strategies.... Read More

Public Sector

April 21, 2015 By UK Public Sector Team

Re-Imagining Council Services With Self-Service Communities

A number of things happened recently, which really got me thinking that councils could be providing self-service communities to their citizens to help those people in their every day life. ... Read More

Public Sector

March 25, 2015 By UK Public Sector Team

Democratising Innovation in Public Sector IT

Everyone loves an upgrade. If you receive an upgrade on a flight, upgrade your car, your phone, or your house, these are typically positive experiences. But what about Enterprise IT? Historically, that’s not been so great. Government and other public sector organisations should be at the cutting... Read More

IT, Public Sector

February 11, 2015 By UK Public Sector Team

Click not Code: An Intro to Declarative Development

In previous Public Sector blog posts we have talked about the capability of the Salesforce platform in delivering world-class citizen service. But what if a Salesforce customer needs to change their environment to add a new field to a citizen service case or extend Salesforce into the back office... Read More

IT, Public Sector

February 3, 2015 By UK Public Sector Team

Get Started With Mobile - Start With Stupid Simple Apps

Let’s face it: complexity sucks. This is true when it comes to most things in life: complex solutions are not elegant. Complex things tend to break down quickly. And it’s certainly true that complex apps are more difficult to learn and to use. Yet, when it comes to mobile app strategy, most... Read More

IT, Public Sector

UK Public Sector Team

How a digital police station is transforming victim journeys

How is Digitisation Enriching the UK Citizen Experience?

Pioneering a Digital Approach to Public Sector Services

6 Trends Shaping UK Government/Citizen Relationships

How Monty The Penguin Can Help The Public Sector

Re-Imagining Council Services With Self-Service Communities

Democratising Innovation in Public Sector IT

Click not Code: An Intro to Declarative Development

Get Started With Mobile - Start With Stupid Simple Apps

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Resources

Explore Our Top Featured Resources

Editors' Picks

Products

What Is Salesforce?

CRM

What Is CRM?

Customer Stories

Explore All the Trailblazers Who Are Succeeding With Salesforce

Events

Stay up to Date on Salesforce Events

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific