Feature

Mar 10, 2022 By Salesforce India

Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing

Salesforce Service Cloud uses triage and automated routing features to help your customer service teams efficiently and quickly resolve issue tickets. Read our blog to know more.... Read More

Customer Engagement

Feb 24, 2022 By Salesforce India

What is CRM technology, How Does it Work, and How Can You Find the Right CRM Solution for Your Business?

CRM technology solutions help businesses streamline crucial business processes and provide consistent customer experiences. Read on to learn more about what it is, its benefits, and how you can choose the right solution.... Read More

Customer Engagement

Feb 08, 2022 By Salesforce India

Account-Based Marketing for B2B Success: How You Can Start

Account-based marketing is a hit among B2B marketers for delivering better results through targeted, hyperpersonalised engagement with existing customers. Discover the steps to start ABM.... Read More

Customer Engagement

Jan 20, 2022 By Salesforce India

Customer service management – What is it, Why it Matters, and How to Improve it

Customer service management helps build stronger business-buyer relationships. Read this article to learn how you can increase your customers’ satisfaction rates.... Read More

Customer Engagement

Jan 18, 2022 By Salesforce India

How Salesforce CDP Can Solve Customer Data Challenges for Indian Businesses

Salesforce CDP resolves customer data challenges by unifying customer data and enabling informed decision-making. Read on to learn how it can help Indian businesses overcome their customer data challenges.... Read More

Customer Engagement

Jan 11, 2022 By Chris Jacob

A Quick Roadmap to Overcome Marketing Challenges In 2022

Learn how to overcome marketing challenges in 2022 with Chris Jacob, as he shares highlights from Salesforce Research’s 7th State of Marketing report.... Read More

Customer Engagement

Jan 06, 2022 By Salesforce India

Good Customer Service: What is it, What are its Characteristics, and More

Attract new customers and delight the old ones. Read on to learn what good customer service is, its importance, how customers expect to be treated, and more.... Read More

Customer Engagement

Direct to Consumers – Unlocking India’s $100 Billion D2C Marketing Opportunity

Dec 14, 2021 By Anuradha Tyagi

Direct to a Billion Consumers – Unlocking India’s $100 Billion D2C Marketing Opportunity

Learn about the key trends, differentiators, and success factors shaping India’s direct-to-consumer (D2C) revolution.... Read More

Customer Engagement

Nov 24, 2021 By Salesforce India

A Day in the Life of a Salesforce Solution Engineer

Our solution engineers are tirelessly working to understand your specific needs in the pre-sales stage. Here is how a typical day in the life of our solution engineer would look like.... Read More

Customer Engagement