Feature

Nov 03, 2022 By Salesforce India

Redefining Customer Trust And Relationships In A Digital-First Environment

Learn why customer trust matters more than ever across markets and how you can effectively deliver on their expectations to create high-value relationships. ... Read More

Customer Engagement

Oct 18, 2022 By Salesforce India

Customer Experience: A Roadmap on How to Create the Ultimate Customer Journey

A foundation for a positive customer experience rests on twin pillars of a customer-first philosophy and a trusted CRM platform... Read More

Customer Engagement

Oct 11, 2022 By Salesforce India

5 Powerful Digital Marketing Hacks to Increase Sales in 2022

These 5 digital marketing hacks will help you personalise the interactions between your customers and your brand, leading to higher engagement and consequently, higher sales.... Read More

Customer Engagement

Sep 20, 2022 By Salesforce India

What is Journey Builder?

Salesforce Journey Builder lets you better understand your customers, trigger activities based on their unique actions and align your messaging across channels.... Read More

Salesforce 101 Academy, Customer Engagement

Sep 06, 2022 By Salesforce India

Stop Calling, Start Texting: Using Messaging Platforms for Robust Customer Engagement

Messaging apps allow businesses of all sizes to communicate directly with customers in a simple and personalised manner, making brand-customer engagement timely, effective and relevant.... Read More

Customer Engagement

Aug 25, 2022 By Salesforce India

How to Build an Effective B2B Sales Strategy for Better Conversions

A B2B sales strategy involves analysing the B2B buyer journey, identifying various customer touchpoints, optimising sales efforts, & deploying automation tools to simplify processes and improve conversions.... Read More

Customer Engagement

Aug 24, 2022 By Salesforce India

Salesforce Report: Digital Is The Foundation Of Customer Engagement Strategies in Commerce

Ecommerce businesses across industries are using new technologies and digital solutions to enhance customer engagement, increase conversion rates and unlock revenue growth at scale.... Read More

Customer Engagement

Aug 18, 2022 By Salesforce India

How to Turn Social Media into a Powerful Customer Service Tool

The quality of customer service your brand offers on social media can make a huge difference to customer sentiment and loyalty. Find out how on our blog. ... Read More

Customer Engagement