This post is the second in a series of four from the State of Service report 4th edition. Topics include how to navigate new customer engagement standards, creating holistic customer views and service agent success. ...
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Technology in construction is helping us build a better future. Read our latest blog to see how digital solutions can minimise risk, raise productivity, skill up the workforce and make every customer a happy customer. ...
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Consumer expectations have changed, and some financial institutions are struggling to meet them. Find out how Salesforce and Capgemini have collaborated to support the future of customer service in banking – H2H banking....
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The 7th Salesforce State of Marketing report is here! Discover why 78% of marketers think new and re-prioritized metrics are here to stay - and so much more. ...
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This post is the first in a series of four from the State of Service report 4th edition. Topics include agent agility and the service demand surge, service extension to sales and marketing and beyond and how to invest in employees' experience for service success. ...
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The consumer goods and retail industries faced unique challenges to selling in 2020-2021. This year’s State of Salesforce from IBM takes a deep dive into the industry. Discover what insights were learned here. ...
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NIBC is boosting agility with the digital rollout of Salesforce Financial Services Cloud. This blog reveals how its Salesforce project was delivered on time and 20% under budget....
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How do you turn your customer data into actionable insights? We spoke to CM.com, Pon Automotive, and Showpad about how they’re utilising their data....
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The Director of Marketing Cloud Services for EMEA North shares the three common pitfalls for companies, how to avoid them, and why data points and designing to scale are essential. ...
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