Aug 31, 2021 By Emilie Musabyimana Ishimwe How Self-Service Alternatives and Chatbots Lend a Virtual Hand This post is the second in a series of four from the State of Service report 4th edition. Topics include how to navigate new customer engagement standards, creating holistic customer views and service agent success. ... Read More Digital Transformation, Reports & Dashboards, Chatbotit, Service
