May 03, 2022 By Emilie Musabyimana Ishimwe

Top Insights for Brand Differentiation with Digital

How does your brand stand out? Learn how to achieve brand differentiation and create exceptional digital experiences based on consumer behaviours. ... Read More

Industry Report, Digital Transformation, Customer Engagement, Customer Service

Apr 22, 2022 By Emilie Musabyimana Ishimwe

Five Tips to Transform Field Service Management and Boost Customer Loyalty

Find out how to boost customer loyalty and trust by empowering your field service workforce with a single platform, integrated data, and greater automation. ... Read More

Customer Service, Future of Work, Customer Engagement, Customer Experience, Artificial Intelligence, Digital Transformation, Customer Success

Mar 11, 2022 By Emilie Musabyimana Ishimwe

How HORNBACH Excels at Verifying Salesforce Customer Data

When HORNBACH needed to increase the quality of its data and streamline sales administration tasks while verifying Salesforce customer data, the Company.info App proved to be just the perfect solution. ... Read More

Future of Work, Digital Transformation, Customer Story, Customer Success, Ecosystem, Partner

Jan 06, 2022 By Emilie Musabyimana Ishimwe

How Joolz Is Delivering Stellar Award-Winning Digital Customer Experiences

Digital customer experience should be a top priority for businesses, especially in the light of the COVID-19 pandemic. Read on to find out how trailblazer Joolz does it.... Read More

Customer Experience, Digital Transformation, Commerce Cloud, Trailblazer Story, Customer Success, Events

Sep 14, 2021 By Emilie Musabyimana Ishimwe

How IT Is Supercharging Collaboration and Employee Experiences

Learn how IT and business technology can supercharge internal communication and collaboration via better employee experiences. ... Read More

IT, Digital Transformation, User Experience, Customer Experience

Sep 02, 2021 By Emilie Musabyimana Ishimwe

IT and Organisational Structure: Three Ways to Drive Your Business Strategy

In this blog, we share insights into the importance of the role of IT and Organisational Structure. Learn how IT’s role is expanding and how it helps drive business strategy in three key ways. ... Read More

IT, Digital Transformation, CIO

Aug 31, 2021 By Emilie Musabyimana Ishimwe

How Self-Service Alternatives and Chatbots Lend a Virtual Hand

This post is the second in a series of four from the State of Service report 4th edition. Topics include how to navigate new customer engagement standards, creating holistic customer views and service agent success. ... Read More

Digital Transformation, Reports & Dashboards, Chatbotit, Service

Aug 23, 2021 By Emilie Musabyimana Ishimwe

How to Navigate New Customer Satisfaction Standards in Belgium

This post is the first in a series of four from the State of Service report 4th edition. Topics include agent agility and the service demand surge, service extension to sales and marketing and beyond and how to invest in employees' experience for service success. ... Read More

Customer Satisfaction, Customer Service, Service, Digital Transformation, Customer Engagement

Aug 18, 2021 By Emilie Musabyimana Ishimwe

An Award-Winning Digital Rollout: NIBC

NIBC is boosting agility with the digital rollout of Salesforce Financial Services Cloud. This blog reveals how its Salesforce project was delivered on time and 20% under budget.... Read More

Digital Transformation, Customer Engagement, CRM, Financial Services Cloud, Financial Services, Customer Success

Emilie Musabyimana Ishimwe

Top Insights for Brand Differentiation with Digital

Five Tips to Transform Field Service Management and Boost Customer Loyalty

How HORNBACH Excels at Verifying Salesforce Customer Data

How Joolz Is Delivering Stellar Award-Winning Digital Customer Experiences

How IT Is Supercharging Collaboration and Employee Experiences

IT and Organisational Structure: Three Ways to Drive Your Business Strategy

How Self-Service Alternatives and Chatbots Lend a Virtual Hand

How to Navigate New Customer Satisfaction Standards in Belgium

An Award-Winning Digital Rollout: NIBC

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