September 29, 2017 By Salesforce Canada

5 Questions To Help Brainstorm A Better Customer Service Experience

At your next team meeting, use any or all of the following questions as jumping-off points to stimulate some creative thinking.... Read More

Customer Service

September 20, 2017 By Salesforce Canada

How to Write an Inbound Call Script: What to Ask & When

Everyone knows the first line of an inbound call script: “How can I help you today?” It’s what comes next that may trip up many Canadian small and medium-sized businesses. ... Read More

Customer Service

September 15, 2017 By Salesforce Canada

How To Connect Self-Service Content With Customer Service Excellence

No matter what self-service content or tools are available to help customers solve their own problems, traditional customer service teams should adhere to some tried-and-true principles.... Read More

Customer Service

August 23, 2017 By Kelsey Jones

Your audience is telling you what content they want. Are you listening?

On social media, your customers may already be telling you what type of information they want. It’s up to your team to figure out how to translate it into content they will read.... Read More

Customer Service

August 22, 2017 By Salesforce Canada

AI Series: Part 3 — Doing More To Boost Your Customer Effort Score

Be among the first to demonstrate how AI can provide a more effortless, more satisfying customer experience — one that turns more of your customers into true promoters to the rest of your target market. ... Read More

Customer Service

August 21, 2017 By Salesforce Canada

AI Series: Part 2 — A New Way Of Thinking About Net Promoter Score

NPS, like customer satisfaction (CSAT) and customer effort score (CES) can be incredibly helpful in making sure you’re developing a strong brand that wins repeat sales. ... Read More

Customer Service

August 17, 2017 By Salesforce Canada

How to Leverage A.I. Without Losing Your Humanity

Artificial intelligence, or AI, is technology that learns, reasons, and self-corrects, and it’s being used by businesses to improve the customer journey. ... Read More

Customer Service

August 16, 2017 By Salesforce Canada

How to Get the Most Benefits from Facebook’s Analytics Update

Facebook Analytics allows marketers to see people’s interactions with their company, which teaches them ways to optimize the customer journey.... Read More

Customer Service

August 15, 2017 By Salesforce Canada

AI Series: Part 1 — The Path To Better Customer Satisfaction Scores

Explore how AI could improve the scores across each of these metrics by looking at some of the ways the technology could contribute to the service experience.... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

5 Questions To Help Brainstorm A Better Customer Service Experience

How to Write an Inbound Call Script: What to Ask & When

How To Connect Self-Service Content With Customer Service Excellence

Your audience is telling you what content they want. Are you listening?

AI Series: Part 3 — Doing More To Boost Your Customer Effort Score

AI Series: Part 2 — A New Way Of Thinking About Net Promoter Score

How to Leverage A.I. Without Losing Your Humanity

How to Get the Most Benefits from Facebook’s Analytics Update

AI Series: Part 1 — The Path To Better Customer Satisfaction Scores

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