June 14, 2018 By Salesforce Canada

Top Canadian Findings From The Latest State Of The Connected Customer Report

Explore how Canadian customers are making the link between connectivity, customer service and their ongoing willingness to stay loyal to brands.... Read More

Customer Service

May 28, 2018 By Danielle Elliott

Catherine Laporte reveals how one-to-one customer experiences are key to building a brand

Catherine Laporte, Vice President of Marketing and eCommerce at DAVIDsTEA, reveals how one-to-one customer experiences are key to building a brand. ... Read More

Customer Service

May 18, 2018 By Danielle Elliott

Meet Jonathan Moody

Meet Jonathan Moody: co-founder of one of the fastest-growing companies in Ottawa, keen sailor, and Salesforce Trailblazer... Read More

Customer Service

April 16, 2018 By Salesforce Canada

3 Ways To Ensure Customer Service Teams Shift The ‘Us Versus Them’ Thinking

These are five different ways companies can use information to shift the thinking -- and maybe even the culture -- of service teams towards their customers.... Read More

Customer Service

April 4, 2018 By Salesforce Canada

How Great Service Translates Customer Complaints Into Customer Outcomes

Think about what you or your customer service team might hear and the customer outcomes that they’re thinking about in the background.... Read More

Customer Service

March 16, 2018 By Salesforce Canada

The Dos And Don’ts For Managing Customer Relationships After Deals Close

Customers won’t want sales reps hovering around them all year long, but if there’s a genuine attempt to develop a meaningful relationship they’ll be more likely to remain an engaged and loyal buyer over the long term. ... Read More

Customer Service

February 26, 2018 By Salesforce Canada

The Keys To Fostering A Continuous Improvement Culture In Customer Service

A continuous improvement culture may not emerge overnight, but it doesn’t have to be an expensive or complex undertaking, either. Just keep some of the following truisms in mind as you begin to make it a regular part of the discussions that happen with every single member of the team.... Read More

Customer Service

February 23, 2018 By Salesforce Canada

5 Olympic-Level Sports To Inspire Your Customer Service Transformation

There’s no shortcut to real-life Olympic success, of course, as any of the most successful athlete will tell you. Similarly, customer service requires using the right tools in a strategic way to produce consistent levels customer satisfaction and even delight over periods of time.... Read More

Customer Service

February 14, 2018 By Salesforce Canada

What A Valentine’s Day Card Can Teach You About Sales, Marketing And Service

Use Valentine’s Day cards as a metaphor to develop a strategy that spreads the love among more of your customers.... Read More

Sales, Marketing, Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

Top Canadian Findings From The Latest State Of The Connected Customer Report

Catherine Laporte reveals how one-to-one customer experiences are key to building a brand

Meet Jonathan Moody

3 Ways To Ensure Customer Service Teams Shift The ‘Us Versus Them’ Thinking

How Great Service Translates Customer Complaints Into Customer Outcomes

The Dos And Don’ts For Managing Customer Relationships After Deals Close

The Keys To Fostering A Continuous Improvement Culture In Customer Service

5 Olympic-Level Sports To Inspire Your Customer Service Transformation

What A Valentine’s Day Card Can Teach You About Sales, Marketing And Service

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific