February 12, 2018 By Salesforce Canada

4 Easy Exercises To Boost Empathy In Customer Service Teams

Try a few of these exercises in your next staff meeting and see if there’s an empathy gap in your organization that needs closing -- or if there are team members with strong empathy skills that might deserve greater recognition.... Read More

Customer Service

January 22, 2018 By Salesforce Canada

How To Set Up A Chatbot For Customer Service Success

Customers will come to see chatbots for what they really are -- a time-saving tool built to give them more control over the customer service process.... Read More

Customer Service

January 12, 2018 By Tyler Douglas

Don’t Settle For Second - Why a Customer-First Mentality Helps You Win

Winning with today’s customer is a multi-faceted effort, and it takes a commitment to customer centricity from all departments to succeed.... Read More

Customer Service

January 10, 2018 By Tyler Douglas

Keeping It Real: Creating Authentic Customer Connections

Building and maintaining valuable, authentic relationships with customers isn’t easy, but the effort must be made to outpace competition and win loyalty. ... Read More

Customer Service

January 8, 2018 By Salesforce Canada

5 Effective Ways To Get Honest Feedback About Your Self-Service Strategy

Self-service tools are outstanding ways to empower your customers, but empowering them also means making sure you’ve delivering on the vision you’ve intended. Ask early, ask often and always be ready to act. ... Read More

Customer Service

December 8, 2017 By Salesforce Canada

5 Often-Overlooked Social Listening Mentions That Influence Customer Service

Many organizations have already recognized that social listening tools provide valuable data that, along with tools like Service Cloud, can help address or solve customer issues more quickly and effectively. What may not be immediately obvious, however, is what exactly you should be “listening” for.... Read More

Customer Service

November 22, 2017 By Salesforce Canada

3 Ways To Ensure Customer Anger Doesn’t Turn Into Rage

Rage comes at a real cost for companies. It’s not just the toll it takes on service agents, but the bottom line. Not only might an angry customer not come back, but they could convince others to avoid bringing their business to you based on their bad experience.... Read More

Customer Service

October 30, 2017 By Salesforce Canada

3 Ways To Master The Art Of The Customer Service ‘Make-Good’

Take some time to look back at historical information as well as any additional insights from your team as you create a make-good strategy that elevates your customer service operations. ... Read More

Customer Service

October 4, 2017 By Salesforce Canada

4 Fresh Ways To Drive Profitability Through Customer Service

There are several other ways customer service can become a profit centre, largely using information you’ve already been collecting.... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

4 Easy Exercises To Boost Empathy In Customer Service Teams

How To Set Up A Chatbot For Customer Service Success

Don’t Settle For Second - Why a Customer-First Mentality Helps You Win

Keeping It Real: Creating Authentic Customer Connections

5 Effective Ways To Get Honest Feedback About Your Self-Service Strategy

5 Often-Overlooked Social Listening Mentions That Influence Customer Service

3 Ways To Ensure Customer Anger Doesn’t Turn Into Rage

3 Ways To Master The Art Of The Customer Service ‘Make-Good’

4 Fresh Ways To Drive Profitability Through Customer Service

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