Jul 24, 2013
                                    
                                    
                                        By
                                        
                                            Jason Boies
                                        
                                    
                                    
                                    
                                
                                
                                    
                                        
As part of last year's Dreamforce, Alex Bard, SVP and GM of Salesforce Service Cloud and Desk.com joined a panel aimed at best practices for small businesses, with a focus on customer service.
Bard began by referencing both Amazon and Zappos, two brands well-known for delivering incredible...
                                    
                                    
                                    
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                                        Customer Service,
                                    
                                        Small Business