Apr 18, 2012 By Alyson Stone

Resolve a Customer’s Problem: The First (or Last) Step in the Customer Care Cycle

  Depending on how you look at it, resolving a customer’s problem is the beginning or the end of a journey. Companies who decide to put the customer at the center of all business strategies and activities are making a commitment to engagement, yes. But more than that they are making an... Read More

Corporate Culture

Apr 18, 2012 By Laura MacTaggart

Event measurement gets social

A lot of money and time is put into make any conference successful, but how do we judge success?  Number of registrations? Number of attendees?  Pipeline from the event?  Number of news articles written?  Ratings from surveys?   These are all important measures,... Read More

Events Marketing, Featured, Social Media

Apr 17, 2012 By Shannon Duffy

5 Steps for Driving Demand in a Social World

The social revolution is changing our world.  Our customers are social.  Our prospects are social.  Even our employees are social.  But our companies are struggling to keep up with this revolution. As marketers we're still tasked with driving demand, still accountable... Read More

Data.com, Featured, Marketing

Apr 12, 2012 By Salesforce

TEST POST- PERMALINK ISSUE

This is a test post to see if the Permalink changes from: http://blogs.salesforce.com/strategy/2012/04/test-post.html to  http://blogs.salesforce.com/strategy/2012/05/test-post.html in May after pushing live. ... Read More

Apr 10, 2012 By Sue Amar

Introducing a Better Way to Measure the Cloud’s Environmental Performance

At salesforce.com, our goal is to operate the world’s most sustainable cloud. We’re also committed to helping our customers, and all other IT buyers, evaluate IT sustainability in a way that’s based on measuring results rather than merely monitoring activity. To that end, we’re proposing carbon... Read More

News

Apr 05, 2012 By Susan Kimberlin

Did You Know You Can Search Chatter Feeds?

Did you know you can search Chatter feeds by clicking on Chatter Updates at the top left of the search results page? The Chatter Updates search results display posts and comments made by everyone at your company that include your search terms. You can sort, comment on, like, delete, hover over,... Read More

Chatter, User Experience

Apr 04, 2012 By Gillian Madill

Summer '12 Sandbox Preview Instructions

The salesforce.com Summer ‘12 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Force.com Sandbox customer, you have the opportunity to get early access to Summer ‘12 in your Sandbox and test new ... Read More

AppExchange

Apr 04, 2012 By Alyson Stone

The Customer-Focused CEO

Not only has Greylock Partners’ James Slavet written a great article on customer service, but he also lays out all the underlying trends in today’s environment. Every bullet point contains advice or information that Desk.com advocates in the blog and in our op-ed articles. One of Slavet’s... Read More

Corporate Culture

Apr 02, 2012 By Tony Kavanagh

Salesforce Service Cloud is Now Knowledge-Centered Support (KCS) Verified

Recently the Salesforce Service Cloud received Knowledge-Centered Support (KCS) verification from the Consortium for Service Innovation (CSI).    Why is this important? Social enterprises put customers at the heart of their business.  And part of any customer service strategy... Read More

Featured, Service Cloud