Sep 27, 2012 By Andrew Gothelf

Jeff Ragovin Explains the Salesforce Marketing Cloud

Jeff Ragovin, Chief Strategy Officer for the Salesforce Marketing Cloud, recently presented at iMedia Brand Summit in Coronado, California. After his presentation, titled "The Art and Skill of Customer Listening in the Digital World," Jeff joined iMedia's Bethany Simpson to discuss... Read More

Marketing Cloud

Sep 27, 2012 By Jason Miller

The Anatomy of a Successful Social Marketing Campaign [INFOGRAPHIC]

by Jason Miller, Social Media Strategist at Marketo It’s a business-eat-business universe and B2B marketers today must fully utilize social media channels if they want a chance at surviving alone in the deep recesses of space. A good social marketing campaign often times starts with... Read More

Marketing

Sep 27, 2012 By Maria Ignatova

The Ultimate Dreamforce Content Guide

Whether you want a refresher of all the exciting information you heard at Dreamforce, or you did not attend but you want to see what happened, this post is for you. Here is a detailed breakdown of where you can find the best videos, pictures, announcements and breakout session powerpoints from the... Read More

Dreamforce, Featured

Sep 26, 2012 By Graham Murphy

How a Single Moment Can Change the Customer Service Experience

When customers reaches out for support, what do they really expect? When encountering a particular situation repeatedly, the human mind is amazingly good at “scripting” portions of the behavior for use in the future. This process in apparent in physical activities (e.g., driving a standard... Read More

Customer Service

Sep 26, 2012 By Stuart Leung

DF12 Recap: 21 Changes that Impacted SEO Forever in 2012

This was my first Dreamforce as a salesforce.com employee and i couldn't be more proud of the event our company put on - the production to the organization to the smallest details were all top-notch. I played a small part, putting together one of the 800+ breakout sessions. My session spoke to... Read More

Marketing

Sep 26, 2012 By Jared Paul

The Dreamiest #df12 Twitter Pictures

Wow, I can't believe my first Dreamforce is behind me. What an incredible week DF12 was! From the energy of the attendees, to the amazing keynote speakers, to the live music, to the parties, and so much more. It is safe to say that Dreamforce is truly not your father's conference... Read More

Dreamforce

Sep 26, 2012 By Andrew Gothelf

10 Ways to Create Social Media Content That Succeeds

Working in social media is a blast but what's even more exciting is sharing my passion for content marketing. At Dreamforce 2012,  Dave Thomas and I teamed up at the Advanced Content Strategies session to share these 10 ways to create successful content. They succeed, you succeed,... Read More

Marketing Cloud

Sep 25, 2012 By Erica Kuhl

Salesforce MVP Nominations are Open!

It's time to recognize exception individuals in the Salesforce community for their leadership, product knowledge and ongoing contributions. Here is a brief video giving an overview of the program and what it takes to be a Salesforce MVP. We will be inducting a new set of MVPs with each... Read More

Sep 25, 2012 By Amanda Nelson

11 Secrets to Facebook Optimization

When it comes to Facebook and social media marketing, the News Feed is the place to be seen. In fact, the nearly one billion Facebook users spent 40% of their time on the social network to check out content in their News Feeds. But unlike other social networks that present all content in... Read More

Marketing Cloud, Social