Graham Murphy

The Demanding Customer: “Should I Stay Or Should I Go?”

Nov 28, 2012 By Graham Murphy

The Demanding Customer: “Should I Stay Or Should I Go?”

Editor’s Note: When we received this letter from Jeffrey Steinke of LessMeeting, we were struck by how frequently businesses face questions about the cost/benefit ratio of labor-intensive customers. While there are no easy answers, we’ll do our best to provide some points to consider. Many... Read More

Featured, Customer Service

How a Single Moment Can Change the Customer Service Experience

Sep 26, 2012 By Graham Murphy

How a Single Moment Can Change the Customer Service Experience

When customers reaches out for support, what do they really expect? When encountering a particular situation repeatedly, the human mind is amazingly good at “scripting” portions of the behavior for use in the future. This process in apparent in physical activities (e.g., driving a standard... Read More

Customer Service

How to Safely Reopen Your Business

How to Safely Reopen Your Business

Reopen Safely

A Step-by-Step Guide for Returning To the Office

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PayPal Views Its Sales Team as Artists, and That’s Driving Great Results
By Karen Solomon

Woman uses mobile payment option at checkout

Data as the Driver: Lookalike Modeling and More To Help Your Brand Meet Customer Expectations
By Chris Jacob

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7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money
By Lauryl Denega

The Importance of Digital Transformation in Times of Change

Digital transformation in times of change

Digital transformation in times of change

Research

Digital Transformation in Times of Change

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Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Ethical AI can't wait

Ethical AI can't wait

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

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Do You Know Your Customer? 5 Questions for Communications Service Providers

learn with trailhead

learn with trailhead

Learn With Trailhead

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