360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 03, 2012 By Jeff Riddle

How to Grow Your Business Through Client Referrals

Data.com guest post by Jeff Riddle, Client Experience Specialist, ReTargeter Many companies, particularly in the technology space, are focused on building technology at the expense of service, leading them to miss out on a major opportunity to build meaningful client relationships. While... Read More

Data.com, Featured, Sales

Oct 03, 2012 By Leslie Poston

IT and Software Companies Should Use Social Media to Excel [ebook]

Our ebook "Social Media for IT and Software Companies" takes a look at what your IT or software company should be doing to use social media effectively, inside and outside the organization. Whether you need the kind of advantages social media can give you for raising money,... Read More

Marketing Cloud

Oct 02, 2012 By Erica Kuhl

Salesforce MVP Nominations are Open!

It's time to recognize exception individuals in the Salesforce community for their leadership, product knowledge and ongoing contributions. Here is a brief video giving an overview of the program and what it takes to be a Salesforce MVP. We will be inducting a new set of MVPs with each... Read More

Featured, MVPs

Oct 02, 2012 By Julie Meredith

How To Build Your Own Social Media Command Center

There was plenty of buzz around the Social Media Command Center (SMCC), powered by Salesforce Marketing Cloud, during Dreamforce 2012, with one of the most commonly-asked questions being, “How can we get one of these for ourselves?” Having had first-hand experience working in the SMCC, I'll... Read More

Marketing Cloud

Oct 01, 2012 By Corinne Roberts

How to Build a Live Contact Center in 60 Days

During Dreamforce the salesforce.com product teams get the incredible opportunity to showcase latest and best features of their products. So as our Service Cloud predecessors had done the previous two years, we decided to build a live contact center in order to demonstrate the power of our... Read More

Service Cloud

Oct 01, 2012 By Nathan Freitas

10 Tips For Using Twitter Effectively

Did you know there are around 140 million people on Twitter but that only about 10% of them use it on a regular basis and follow over 50 people? Are you one of the 90% of folks not fully utilizing Twitter or are you of the 10% following more than 50 people but are interested in taking it a... Read More

Social

Sep 28, 2012 By Jennifer Burnham

5 Ways to Get More Fans on Facebook

When businesses create a Facebook page, they have one major question – how do we get more “Likes”? Other than being an obvious popularity score, “Likes” on your business Facebook page are important because: Those who click 'Like' on Facebook pages are 2.4x more... Read More

Social

Sep 28, 2012 By Kevin Micalizzi

How to Use Chatter to Organize a Flash Mob

The sun was shining. Bands were playing. The park that had replaced Howard Street in San Francisco’s SOMA district overnight bustled with people trying to make it to the Marc Benioff – Richard Branson fireside chat.Dreamforce was in full swing.Then at 2:45, the first notes of “In the Navy” the... Read More

Chatter, Data.com, Featured

Sep 28, 2012 By Jeffrey L. Cohen

Are You a Social Media Snake Oil Salesman?

Social media will fix everything that ails you. Every time you turn around you see another magazine article, blog post, cable TV news story telling you that social media is changing everything about business and you need to get on board. And if that wasn't bad enough, your boss sees all those... Read More

Marketing Cloud

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Grow Your Business Through Client Referrals

IT and Software Companies Should Use Social Media to Excel [ebook]

Salesforce MVP Nominations are Open!

How To Build Your Own Social Media Command Center

How to Build a Live Contact Center in 60 Days

10 Tips For Using Twitter Effectively

5 Ways to Get More Fans on Facebook

How to Use Chatter to Organize a Flash Mob

Are You a Social Media Snake Oil Salesman?

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First