360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 01, 2013 By Anna Eschenburg

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community was discussing this week, and introduce you to new community members you should be following. Looks like spring '13 is going to be a... Read More

Community

Feb 01, 2013 By Ashish Patel

Business App Bootcamp Spotlights Massive Opportunity for Entrepreneurs

Passion. Opportunity. Innovation. These three prominent themes emerged throughout salesforce.com’s first-ever Business App Bootcamp, where a ‘standing room only’ crowd of more than 400 developers and entrepreneurs gathered this week to gain perspective on the business app revolution and learn... Read More

Developer, Featured, Platform

Jan 31, 2013 By Gavin Austin

All You Need to Set Up a Service Cloud Console

The Service Cloud Console is the flagship feature for the Service Cloud — it ties all of your customers’ information together on one screen so that your support agents can deliver superior service quickly, whether by email, phone, Web, or Web chat. Setting up a console is... Read More

Service Cloud

Jan 31, 2013 By Sukhjit Ghag

The Social Help Desk Revolution [INFOGRAPHIC]

As customers increasingly turn to social channels for customer support, a social help desk is essential to improve the speed and quality of your responses, so your employees can provide effective customer service. Customers we talked with, who used social media, say there were more likely to... Read More

Desk.com, Customer Service, Social

Jan 30, 2013 By Amanda Nelson

How to Improve Your Social Media Identity Starting Today

Getting in shape in the new year extends far beyond reps at the gym. As marketers, our social media presence plays a big role in our reputations and the reputations of the brands we represent. Are you doing everything you can to improve your online identity? We sat down with Bant Breen,... Read More

Marketing Cloud, Social

Jan 29, 2013 By Will Nourse

Piloting Work.com - Some Early Experiences

Will Nourse is CIO at Citizen Schools, a salesforce.com customer. He is also a Salesforce MVP. At Citizen Schools, the non-profit for which I work, we’re placing increased emphasis on performance management, particularly in alignment of, and managing to, business goals. We’ve found that... Read More

MVPs

Jan 29, 2013 By Mike Volpe

Repairing a Fragmented Customer Experience

Marketers have spent a lot of time and money finding ways to personalize the customer experience. The marketing automation industry as a whole was built up to enable marketers to send leads the right message at the right time. While we’ve made some progress, prospective and existing... Read More

Featured, Marketing

Jan 28, 2013 By Anna Eschenburg

Meet the Product Managers Behind Spring '13 [Twitter Q&A]

Our latest product release for Spring '13 is here. In order to find out more about the new features and learn how to use them better, we are inviting you to talk directly with the Product Managers behind those innovations. You can meet the Salesforce PMs during the four Spring... Read More

Community

Jan 28, 2013 By Bob Marsh

5 Tips for Building a Winning Sales Organization

Growing your sales and building your business can be difficult to juggle. That is why it's crucial that you focus your efforts in three key areas: your sales team, CRM system, and management team. With those in mind, you can improve your sales planning process and streamline your... Read More

Data.com, Featured, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce Community: Tweets of the Week

Business App Bootcamp Spotlights Massive Opportunity for Entrepreneurs

All You Need to Set Up a Service Cloud Console

The Social Help Desk Revolution [INFOGRAPHIC]

How to Improve Your Social Media Identity Starting Today

Piloting Work.com - Some Early Experiences

Repairing a Fragmented Customer Experience

Meet the Product Managers Behind Spring '13 [Twitter Q&A]

5 Tips for Building a Winning Sales Organization

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First