360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 27, 2013 By Thomas Oriol

Caution! 3 Types of Sales Pipeline Risk

The sales pipeline is your future revenue. It is also a major source of uncertainty, with lots of time and resources invested in monitoring. This creates risk, but what exactly is pipeline risk? Understanding its nature is a prerequisite for achieving sales success and revenue. There are three... Read More

Sales

Aug 27, 2013 By Barry Dalton

Don't Press 1: Live People Provide the Best Customer Service

We all love IVRs! Ok, no we don’t. Study after blog post after Twitter rant confirms that customers would much rather take a sharp stick in the eye. Then it’s web self-service. Everyone wants self-service! In fact they prefer it over human-based interactions, right? Not so much. So why is... Read More

Featured, Customer Service

Aug 27, 2013 By Kevin Micalizzi

The ROI of Sales Coaching [Infographic]

You've probably heard that coaching is important, but did you realize it explains a 17% performance difference between those coached and those not? [Tweet this stat] Coaching can be the difference between your sales reps making their goal or missing it. Learn more about the ROI of... Read More

Featured, Sales, Small Business

Aug 26, 2013 By Joe Ciarallo

KIXEYE Scores New Social Gamers Using Salesforce Social.com

Social advertising is changing how brands connect with customers and fans. eMarketer estimates that worldwide paid advertising on Facebook will reach $5.89 billion this year and continue rising by more than 20% annually through 2015, when spend will approach $9 billion. With billions of people... Read More

Marketing

Aug 26, 2013 By Stuart Leung

9 SEO Experts Discuss Social, Content Marketing and The Future of SEO

Wouldn't it be great if you could sit down with some of SEO's biggest names and ask them three questions? Well, save your efforts - salesforce.com has done just that; pulling together Rand Fishkin, Wil Reynolds, Debra Mastaler, Duane Forrester, Chris Bennett, Will Critchlow, Jim... Read More

Featured, Marketing

Aug 26, 2013 By Anna Rosenman

Ready, Set, Close! Take Action in the Chatter Feed

Sales is a team sport. Closing big deals requires everyone to have their head in the game and work together. When the time is running out, and you have a golden opportunity at hand, how do you get everyone to execute in a quick, coordinated way, all from the same page? Also: How does each player... Read More

Collaboration, Sales

Aug 26, 2013 By Anthony Iannarino

Valuable Sales Lessons From the Bottom 80% of Your Clients

If you grab any company’s client list you will likely discover that 80% of their revenue is derived from the top 20% of their clients. There are some very easy-to-discover factors that drive the Pareto principle here. The primary factor is likely the fact that your top 20% of clients... Read More

Sales

Aug 26, 2013 By Jenny Jedeikin

Free Checklist for a Customer Company Transformation

We’re in the midst of a customer revolution powered by technology. In this new world, customer loyalty is the currency by which companies will live or die. More than ever before, customers are truly in charge. But with decades of doing business the same old way, how do you transform your “old... Read More

Cloud

Aug 23, 2013 By Matt Brown

Summer '13 Salesforce MVP Nominations are Now Open!

MVPs! We have just had an amazing Summer '13 release and this means it's once again time for you to nominate awesome individuals from the community as the Summer '13 MVP’s! Maybe you are not familiar with the MVP Program but some of you have come across individuals like SteveMo... Read More

Community, MVPs

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Caution! 3 Types of Sales Pipeline Risk

Don't Press 1: Live People Provide the Best Customer Service

The ROI of Sales Coaching [Infographic]

KIXEYE Scores New Social Gamers Using Salesforce Social.com

9 SEO Experts Discuss Social, Content Marketing and The Future of SEO

Ready, Set, Close! Take Action in the Chatter Feed

Valuable Sales Lessons From the Bottom 80% of Your Clients

Free Checklist for a Customer Company Transformation

Summer '13 Salesforce MVP Nominations are Now Open!

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First