360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 19, 2014 By Maria Ogneva

The Guide to Building and Growing a Community for Your Business

Let's face it, building a community is challenging yet rewarding. How rewarding? Research has shown that customers in communities spend 19% more than customers who aren't in communities. The most challenging thing about building a community is, of course, getting people to... Read More

Cloud, Featured, Marketing

Feb 19, 2014 By Brett Colbert

How IT Will Excel by Focusing on Customers First

One of the key benefits of talking about the Internet of Customers rather than the Internet of Things is that it helps us shift focus from devices to people, and specifically to customers. I was struck by how impactful the simple act of putting a picture of an actual customer in a presentation. It... Read More

Cloud, IT

Feb 18, 2014 By Laura Fagan

4 Big Ways CRM Helps Scale Your Business

One of the best ways a business can distinguish itself from competitors is by offering amazing customer service. After all, two-thirds of consumers say they are willing to spend more with a company they believe provides excellent service. The challenge often for small businesses is maintaining the... Read More

Customer Service, Small Business, Cloud

Feb 13, 2014 By Anna Eschenburg

14 Salesforce Pick-Up Lines for Your Valentine's Day

No matter how you feel about Valentine's Day, everyone appreciates a good pick-up line. With the help of our Salesforce MVPs, we turned our favorite Salesforce pick up lines into Valentine's Day cards for you to share with your Salesforce friends, loved ones, and don't forget... Read More

Cloud, Featured

Feb 06, 2014 By Laura Fagan

Adam Bryant: 3 Ways Leaders Can Foster an Innovative Culture

We all know business leaders have an enormous power to influence the direction of their company. Everything they say and do can have a dramatic effect on the organization and the people that work there. If your company is under pressure to continually innovate, how leaders set the tone can come... Read More

Cloud, Featured, Platform, Sales, Small Business

Feb 05, 2014 By Brett Colbert

Why Agile IT is Not an Oxymoron

Agile businesses are faced with a problem: Every business is trying to move faster Almost every facet of business relies on IT Corporate IT is notoriously slow Having been in IT for the last 20+ years, it is definitely painful to write the last line bullet point. Being IT professionals,... Read More

Cloud, Featured, Mobile

Jan 31, 2014 By Jim Plunkett

Why It's Time to Switch from Voicemail to an Answering Service

Many small businesses are beginning to realize that relying on their voicemail -- for calls they can’t answer -- is not a good idea. I remember getting my first cell phone in 1988. It was a Motorola “brick phone” also called a Dynatac. I lived on the mid-coast of Maine and had... Read More

Cloud, Mobile

Jan 30, 2014 By Laura Fagan

3 Big Reasons to Track Your Social Intranet

A company social intranet can increase collaboration and efficiency, as well as offer many other benefits outdated legacy systems do not. A proven way to ensure a business is getting the social intranet results it wants is to track employee adoption and productivity. This is where analytics come... Read More

Cloud, Mobile, Platform

Jan 29, 2014 By Laura Fagan

How to Improve Employee Collaboration with the Cloud

What if your sales team could easily share its best ideas and  techniques? What if the most successful product and documents were available to every member? What if these documents could be customized on the fly to suit each prospect? What if customer information could be viewed by multiple... Read More

Cloud, Small Business

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The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Guide to Building and Growing a Community for Your Business

How IT Will Excel by Focusing on Customers First

4 Big Ways CRM Helps Scale Your Business

14 Salesforce Pick-Up Lines for Your Valentine's Day

Adam Bryant: 3 Ways Leaders Can Foster an Innovative Culture

Why Agile IT is Not an Oxymoron

Why It's Time to Switch from Voicemail to an Answering Service

3 Big Reasons to Track Your Social Intranet

How to Improve Employee Collaboration with the Cloud

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First