360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 16, 2020 By Karen Solomon

Siemens’ New Deputy CEO on Solving Problems and Seeing Opportunity

Deputy CEO Roland Busch discusses Siemens’ global management of the pandemic and the potential for automation to bring people back to work... Read More

Future of Work, CEO, Leading Through Change

Sep 15, 2020 By Karen Solomon

Banking on Relationships, Building Africa’s Economy

Standard Bank Group CEO Sim Tshabalala speaks with us about development, values, disruption in financial services, and digital leadership... Read More

Digital Transformation, CEO, Financial Services, Leading Through Change

Sep 15, 2020 By Rohit Mahna

What’s the Outlook for Financial Services in the Next Normal?

A global survey of financial services institutions (FSI) and fintech and industry consultants reveals how the pandemic has affected their businesses and outlooks for the future... Read More

Customer Engagement, CEO, Financial Services, Leading Through Change

Sep 14, 2020 By Amelia Guertin

4 Ways Banks Can Help Homeowners in an Unexpected Crisis

Unforeseen circumstances beyond a homeowner’s control — like a global pandemic — shouldn’t leave them without a place to live. Sherry Graziano, SVP at Truist Bank, addresses how banks can help clients face unexpected challenges and build a foundation for a stable and prosperous future... Read More

Business as a Platform for Change, CEO, Financial Services, Financial Services Cloud

Sep 01, 2020 By Katie Dunlap

7 Steps To Unify Data and Create Connected Experiences Customers Expect

Information silos and poor data quality can — and often do — bedevil the delivery of topnotch customer experiences. Here's what to do about that... Read More

Digital Transformation, CEO, IT, CRM, Leading Through Change

Aug 28, 2020 By Jason Martial

Using Technology To Create Hospital at Home, Lifesprk Cares for Seniors During Lockdown

Lifesprk, in partnership with North Memorial Health, was able to fast-track a hospital-at-home practice in just two and a half weeks while continuing to keep seniors safe, offering people choice about where to receive hospital-level care. Here’s how Lifesprk did it... Read More

Business as a Platform for Change, CEO, Healthcare & Life Sciences, Providers, Leading Through Change

Aug 24, 2020 By Jessica Geutner

What BMW Did To Quickly Shift Gears in a Crisis

2020 will be a year of recovery and stabilization for the automotive industry as markets slowly reopen and original equipment manufacturers (OEM) adapt to new customer preferences. Here's what BMW is doing to ensure a customer experience with digital and physical engagements... Read More

Digital Transformation, CEO, Manufacturing, CRM

Aug 19, 2020 By Laura Woods

Your Business Needs Better Habits

Wendy Wood, author of "Good Habits, Bad Habits" explains how habit formation isn't just for the individual, they also work at the organizational level to either accelerate or stunt your business's growth... Read More

Business as a Platform for Change, Leading Through Change, Leadership, Corporate Culture, CEO

Aug 17, 2020 By Bill Patterson

Predictions for the New Normal — Here’s a Framework To Reopen and Reinvent

Accenture's Salesforce Business Group Leader, Yusuf Tayob, and Bill Patterson discuss what they’ve learned during the pandemic, and about the creation and maintenance of safe work environments as businesses reopen and begin to reinvent for the new-normal... Read More

Reopen Safely, CEO, Work.com

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Siemens’ New Deputy CEO on Solving Problems and Seeing Opportunity

Banking on Relationships, Building Africa’s Economy

What’s the Outlook for Financial Services in the Next Normal?

4 Ways Banks Can Help Homeowners in an Unexpected Crisis

7 Steps To Unify Data and Create Connected Experiences Customers Expect

Using Technology To Create Hospital at Home, Lifesprk Cares for Seniors During Lockdown

What BMW Did To Quickly Shift Gears in a Crisis

Your Business Needs Better Habits

Predictions for the New Normal — Here’s a Framework To Reopen and Reinvent

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First