Jan 16, 2018 By Seema Kumar

3 IT Predictions for Leaders to Know in 2018

The start of a new year is the perfect time to pause and reset priorities. Looking ahead to what 2018 will bring for IT leaders, there’s no shortage of changes. To boil it down to three big shifts, I think IT leaders in 2018 will become experience-obsessed, will see a flood of artificial... Read More

IT, Leadership, Research

Aug 28, 2017 By Seema Kumar

An HBR Study Reveals What Sets Customer Experience Leaders Apart

Top organizations that engage customers at a high level benefit from business leaders who work hand-in-hand with IT to use data creatively. Think this describes your company? Don't be too sure. In its recent study Closing the Customer Experience Gap, Harvard Business Review Analytic Services found... Read More

IT, App Cloud

Aug 03, 2017 By Seema Kumar

Why CIOs and IT Leaders Are Prioritizing Customer Experience

IT may not traditionally rank at the top of the list when you think about customer-facing departments throughout the business. But perhaps it should. Enterprise IT has never been as focused on the customer experience as it is today — and its importance is only growing. The second annual “State of... Read More

IT, Research

Jul 18, 2017 By Seema Kumar

Citizen Development: The Next Frontier for IT Innovation

Once upon a time, IT teams were content to release a single app for various stakeholders — employees, customers, etc. — and let it live as-is without any updates for two or three years. But now, those same stakeholders expect updates every few weeks — or even in a matter of days. Put simply, the... Read More

IT, Research, Low Code

Jun 29, 2017 By Seema Kumar

IT's New Charge: Transform the Digital Employee Experience

Customers have traditionally led the charge in demanding connected, consumer-centric interactions from companies. But customers aren’t the only ones with heightened expectations. Now it’s the employee’s turn — and they expect the same mobile-first, connected, and personalized experiences from their... Read More

IT, Research

Jun 23, 2017 By Seema Kumar

The Top 3 Technologies Expected to Transform Business by 2020

Once the setting for futuristic sci-fi films, the year 2020 is now just around the corner. As a new era approaches, IT leaders anticipate how technology will transform business as we know it. Technology in business is often driven by customers. It's about understanding customers — their painpoints,... Read More

IT

Jun 23, 2016 By Seema Kumar

Make Better Use of Your Data with the Event Monitoring Wave App

Today’s digital world creates an ocean of data. If used in the right context, this data can help improve the quality of work and life, identify security threats, and even treat diseases. In the context of business, the insights on the digital traces employees and customers leave every day can give... Read More

Analytics Cloud, Events, IT, App Cloud, Analytics Cloud

Dec 13, 2013 By Seema Kumar

5 Expert Tips for Sales Operations

At Dreamforce '13, Data.com held a networking roundtable where Sales Ops leaders met and shared best practices. For 90 minutes, over 200 Sales Ops professionals traded tips on how to be more successful. Here are some of their best tips for you. 1. Ride along with your sales... Read More

Featured, Sales

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Seema Kumar

3 IT Predictions for Leaders to Know in 2018

An HBR Study Reveals What Sets Customer Experience Leaders Apart

Why CIOs and IT Leaders Are Prioritizing Customer Experience

Citizen Development: The Next Frontier for IT Innovation

IT's New Charge: Transform the Digital Employee Experience

The Top 3 Technologies Expected to Transform Business by 2020

Make Better Use of Your Data with the Event Monitoring Wave App

5 Expert Tips for Sales Operations

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Digital Transformation in Times of Change

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Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

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Europe, Middle East, and Africa

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Reopen Safely

A Step-by-Step Guide for Returning To the Office

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Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

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Europe, Middle East, and Africa

Asia Pacific