One form of customer service on the rise is self-service support - a cost efficient and effective way to provide accurate product information to customers. In fact according to Forrester, 72% of customers prefer self-service to resolve their support issues over picking up the phone or sending an...
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It’s official...consumer expectations of customer support has reached new heights that nobody believed possible. What’s worse, is that fast-growing companies are feeling the brunt of this force as their rapidly-growing customer base has forced management teams to make massive adjustments in a...
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Your job is to serve your customers, making sure they have good experiences that keep them coming back. But as your company grows, it becomes harder to keep track of customer cases and some may enter the Bermuda Triangle, never to be seen again.
You start your day with a cluttered email inbox...
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The dawn of the digital age and the explosive growth of social media has evolved the buying
cycle. With it came the rise of a new customer—one that has been known to shake up even the most respected brands. Today, we know this new entity of business as
none other than the “Social Customer.”
The...
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The latest results from the American Customer Satisfaction Index reveals Amazon.com as the reigning and undisputed champ in both Internet retailing and across the entire department in overall customer satisfaction. Amazon’s CEO, Jeff Bezos perhaps more than any business leader...
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Desk.com's Principles of Customer WOW from Desk
In an age when the social customer demands and expectaions have risen to new heights, customer support teams have been required to adapt accordingly. In the case of Desk.com, our team strives to provide what we like to call: "Customer...
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Nowadays there is one challenge that all organizations will
inevitably face: dealing with unhappy customers on social media.
Whether you dread this or not, interacting with your customers on
social can help you build up your brand and show off quality customer service.
Research shows that 83%...
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