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Jason Boies
Jason Boies is a Brand Journalist for the Salesforce.com content and engagement team. He's an avid reader, comics fan, wannabe comedian, and film buff. Focusing on current events and trending topics, Jason can be found on Twitter at @JasonBoies where he tweets about customer service, tech, film, news, and pop culture.
We are thrilled to offer our audience the following excerpt from the first chapter of Robert Scoble and Shel Israel’s upcoming book “Age of
Context”, set for release in the Fall of 2013. Here, the authors offer some thoughts on one of their "Five Forces of Context,"...
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The Grounds Guys, a full-service grounds care company, uses Salesforce Chatter to stay collaborative.
As part of last year’s Dreamforce, Peter van Stralen, CEO of
Sunshine Brands, spoke about how his organization’s The Grounds Guys uses
collaboration tools to improve the overall health...
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In a session for the recent Inside Sales Virtual Summit,
Craig Elias, co-author of SHIFT!
Harness The Trigger Events that Turn Prospects into Customers,
discussed the importance of being at the perfect place at the perfect time for
achieving maximum sales success. Equating the sales process with...
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As part of last year’s Dreamforce in San Francisco, Adam Farren, then serving as Head of
Sales and Revenue Development at Huddler.com,
spoke about building that organization’s direct sales organization. In a session featuring salesforce.com customers and their best practices for
small-and-medium...
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Las Vegas played host to Call Center Week in early June and I was lucky enough to attend. While in Nevada, I got the opportunity to meet Twitter friend and customer service leader, Barry Dalton, in person.
Barry is a seasoned customer service and CRM leader with 24 years...
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Customer complaints come from a slew of sources but more and more, social media is becoming a top way to unleash your fustrations. Adding social media to a multi-channel customer service
approach requires careful planning, so here are four ways to set up an effective approach to solve those...
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Culture and its relation to customer service was a hugely
popular theme at this year’s Call Center
Week in Las Vegas. Two top brands
with well developed company cultures took to the stage at Caesars Palace to
discuss the role of culture in helping to deliver world-class customer...
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Culture is a popular buzzword this year’s
annual Call
Center Week and Marc Bernica, VP Contact Center & Back-up Care
Advantage, at Bright Horizons Family
Solutions had a few tips on creating a company culture that helps drive
customer satisfaction and creates empowered, engaged contact center...
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Content keeps the Internet buzzing and great content is what
gives brands something to discuss with their customers beyond complaints and
challenges, compliments, or questions. If you’re producing and sharing useful,
engaging content, your customers will be more likely to remain customers...
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