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Jason Boies
Jason Boies is a Brand Journalist for the Salesforce.com content and engagement team. He's an avid reader, comics fan, wannabe comedian, and film buff. Focusing on current events and trending topics, Jason can be found on Twitter at @JasonBoies where he tweets about customer service, tech, film, news, and pop culture.
Outbound sales performance has changed as the business world
evolves to a more qualitative, relationship-focus world. Kerri Jankelow, Regional Sales
Manager, Sales Solutions at LinkedIn
shared compelling solutions to this business shift in the Data.com webinar with
our own Shannon Duffy,...
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Today, more than ever, companies need to connect with their customers and
partners. The popularity of crowd sourcing, the level of engagement on
social media platforms like Facebook and Twitter, and the increase in
connected devices have all combined to create a new generation of
customers and...
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So, you’ve made the case for implementing social customer service at
your contact center. Now it’s time to start thinking about what technology
you’ll need to get the job done effectively. The best solution enables your customer service through multiple
online and offline touch points while...
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Being a customer company includes making social media an
integrated part of your brand’s customer service strategy. With more and more of
today’s consumers using social networks to discuss brands, many top companies
have now taken to Twitter to provide another layer to their contact...
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Burberry has a Company Community
Employees today expect real-time accessibility
from their company in order to be productive and move as quickly as their
customers demand. Legacy intranets, however, have failed to deliver that
real-time access to complete business tasks anytime and...
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Meeting your customers where they are is part of a proactive
customer service approach, and with the rise of social media, customers can now be heard whenever they want. They no longer have to wait on hold, and can express their satisfaction, or lack thereof, however
they want.
Here are...
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The most important part of providing outstanding customer
service means being there for your customers in times of great crisis. When
tragedy strikes, it’s imperative to be at the ready for your customers and
their communities with a helping hand.
Here’s a look at just a few things your customer...
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In a world where new tech startups appear
on the landscape seemingly every hour, it’s important to pick
the brains of successful entrepreneurs and see just how they’ve realized their small
business success stories and stood out from the pack.
Brian
Spaly – CEO of Trunk Club
Frustrated at...
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This summer we are releasing Salesforce
Communities -- our latest
innovation that will help your company create online portals to better connect
with your customers, partners and products. Powered
by Salesforce
Chatter, the leading enterprise social
network, Salesforce Communities will put...
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