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Jason Boies
Jason Boies is a Brand Journalist for the Salesforce.com content and engagement team. He's an avid reader, comics fan, wannabe comedian, and film buff. Focusing on current events and trending topics, Jason can be found on Twitter at @JasonBoies where he tweets about customer service, tech, film, news, and pop culture.
Whether you sell clothing or burritos, stellar customer service will help your business grow.
As part of last fall's Dreamforce, John Rote, VP of Customer Experience for men's online fashion retailer Bonobos, and John Pepper, Founder & CEO of Burrito restaurant chain Boloco led a...
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Regular recognition of your salespeople and their latest accomplishments will improve morale, make for a happier work environment, and ultimately drive even more sales.
Check out this infographic which highlights the many types of salesepeople, the multitude of ways to best recognize them, and...
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The evolution toward becoming a business
fully entrenched in social media is in full swing. The International
Data Corporation expects an annual growth in spending to hit 42.4% for
enterprise social collaboration and enterprise social networking
platforms between 2011 and 2016 according to a...
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Recently, as part of MIT Technology
Review’s Mobile Summit, Kendall
Collins, EVP Marketing & Product Experience at salesforce.com spoke to
attendees about the mobile experience and the future of enterprise mobility.
Collins notes that the mobile revolution is the latest major
shift in the...
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As part of last year's Dreamforce, Alex Bard, SVP and GM of Salesforce Service Cloud and Desk.com joined a panel aimed at best practices for small businesses, with a focus on customer service.
Bard began by referencing both Amazon and Zappos, two brands well-known for delivering incredible...
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Some customer service departments may still operate under the assumption
that the number of customer complaints they’re receiving is an accurate
reflection of the number of actual customer problems. If
complaints are down, satisfaction levels must certainly be up, right?
John Goodman,...
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As part of a session at last year’s
Dreamforce, Brian
Millham, EVP, Global Commercial Business Unit for Salesforce.com joined
both marketing and customer service experts for a three-pronged discussion aimed at small
business growth.
Speaking from the sales perspective, Millham highlighted...
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As part of a session at last year’s
Dreamforce, Amit Kulkarni,
Co-Founder of Do.com (formerly Manymoon), spoke on the topic of productivity
for the small business owner. While acknowledging the emergence of social media
as exciting new channels for sales, and service, Kulkarni says that
they’ve...
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As part of a session from last year’s
Dreamforce, Brian Halligan, CEO of HubSpot shared a few observations and tips
on one of his favorite subjects, inbound marketing. Halligan feels the
marketing playbook of decades past may still have value in reaching older
generations of consumers, but will...
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![How to Recognize Salespeople [Infographic]](http://www.salesforce.com/content/dam/blogs/legacy/2013/08/6a00e54ee3905b883301901ea70044970.jpg)
